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Reviews to Sonic Drive-In
They mess up my order every time I use the drive thru
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Dean K
Reviewed November 17, 2015 00:01
- Average #1366
Drive-thru service was quick, though reloading my sonic card wasn't swift. They did accept it as payment however which was good. Boneless wings are not steaming hot nor do they seem succulently tender despite having ordered them a few times on Monday after 5pm BOGO. Look out- the island fire wings are HOTTT! Try the Lemonade real fruit slushie with real strawberries- route 44 size of course: half price happy hour- 2-4pm every day!
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real sweet people but very forgetful when it comes to ordering sauces. I have been to this Sonic about 4 or 5 times already and I have to order extra sauce just to get one
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Got breakfast from here this morning, the people running the food knew what they were doing. However, who ever was doing the drinks was not all there. I ordered two iced coffees, and there was an issue with both, either had too much coffee syrup or no cream whatsoever despite how I ordered it. The food was fine, but the person running the window seemed to be new to customer service.
We wound up getting another drink instead of the really screwed up one, although we didn't drink it because of the demeanor of the person at the window.
I've been to the one in Union city, NJ and have had a series of mishaps at that one as well. Between incompetent managers ( old confused Spanish guy, stupid weird old white guy), the gaggles of teenagers that have no idea what customer service is, and waiting forever to get food made at the drive thru, I really wonder about Sonic's management and their hiring process.
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The person who took my order sounded like she did not know what to do. She put my information in the right way who ever made the food did not follow the order. My soda did not have a shot of blue raspberry in it. My sons burger had pickles in it and my onion rings were cold like if they were sitting there for hours. I will go to NJ if I really want sonic but not the Staten Island.
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