Sleepy's Greenvale

0 Stars
Terrible experience, don't shop here or any Sleepys go to Macys and or Sears who are reputable. The salesman lied that we hat 1 year comfort exchange warranty with a $150 charge, so we were enticed to buy. The mattress came but was not the same feel as in the store either defective or mislabeled. Terrible customer service spoke to two persons in main office told me the one year exchange was an old program no longer offered and would not help at all, .so I had to call my cc company to dispute the charge. They are crooks, if you search you will find other negative reviews online, sorry I didn't do that first.
Would never go back to any of their stores.

I originally came to this Sleepy's to purchase a new mattress, pillows, sheets, etc. I will keep this review very simple and short. I dealt with Ronnie and Simon. I will break my reviews into both sales people.

Ronnie: Was nice at first, but kept trying to low ball me for a deal because I guess at the age of 24, I am "a kid and don't know the sales business." Fortunately for me, I do. She gave me a price and I said sure why not. Called back a few times and knocked the price off a few hundred. Ronnie then would non-stop call me on over 5 different numbers and try to close the sale. She was very persistent - yet, very annoying. So i decided to not get anything.

Simon: Dealt with this heavy-set man recently after he was "the guy to go see if Ronnie wasn't there." He was a rude, disrespectful sales rep who didn't know the business at all. Listen, I get that your 50 years old working at Sleepy's - you must hate your life - fine. But, don't every turn business around to a different competitor or store. I called him recently, Simon told me my order has been cancelled and he couldn't see the inventory that I got. I knew this was a lie. STAY AWAY FROM SIMON.

Outcome: I went to a different Sleepy's who offered me a even lower deal with everything + better stuff included. The sales rep even showed me the computer in which the order was cancelled but everything was still inputted in the computer. I came in happy, and I left happy. Now that's a real Sleepy's sales store. STAY AWAY FROM GREENVALE AND SIMON - HE NEEDS TO BE FIRED.