Hands down the WORST experience I have ever had at any venue.
This due to Susan, the doctors wife and office manager.
She is abrasive, uncaring, unconcerned, unkind, unpleasant and toxic at every level.
She will not enter a dialog with the patient to ask what their problem is or the reason for the visit.
Setting up an appointment as a new patient proved a monumental task. I sent my info three times. Three times Sue claimed she did not received it. Sue cares that you have insurance coverage and you will be able to pay the bill. I called my provider asking help to get my info accepted.
Unknown to Sue the insurance provider set up a conference call. They called and after giving my name Sue said she would need my info please send it. That makes four attempts! I chimed in at this point and said "this the same person you spoke to yesterday the day before and the day before that"! Only then did she say "oh yes, I have it" Since she had contact with the insurance provider in the past for some reason she was annoyed they were calling. She launched into a barrage of questions to which she was determined to have answered. She asked the person on the phone: What is the name of your company, Who are you, what is your name, how do you spell it, what is your email address, what is your phone number, what is the web site address" and so on.
She did set up my appointment. The day before my appointment I called to informed Sue I had answered all her question, would fill out any paperwork they had in order the office receive payment but do not keep asking me if I have any other insurance as I did not. I repeated this when I showed up in person the next day saying I will not answer any more questions about insurance until you ask me the reason for my visit. The next question she asked was " are you working"? This of course a prelude to do you have a second insurance plan. My response was "it's none of your business" which she repeated aloud. Never once asking the reason for my visit.
I filled out the new patient form and placed a clean piece of paper on top of it which read.
I AM HERE FOR A REFERRAL TO DR XYZ
I AM HERE TO GET a PRESCRIPTION FILLED.
After an hours wait I was called to see the doctor. There at his side was my intake folder with my note clipped to it's top. The doctors first words were "What are you here for, how can I help you" OMG I was done. The doctor is pleasant and helped me with my prescription.
The few patients I overheard in the waiting room had similar complaints with one stating she " always feels she is treated like a prisoner" when visiting the office. This image rang true, Susan would be better suited as a cafeteria worker in a prison.
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