Sears Auto Center - Closed

i dropped the car early in morning 8.45am and they said will call me for break estimate, a gentleman call at 10am and asked about wheel lock. i told him the compartment under radio and he said will me back. then I called then 3 time all time somebody said he will call back all day has passed and ultimately one person said we did not find lock***and ruin my all day. very irresponsible

Hated their service is the least that I can say. I had a problem with my front driver side tire, Went there 2 times. Each time, there was a different reason for not fixing my car. Front Desk is not professional or customer service oriented, waiting line is enormous, and also the place needs a clean up job.
Never going there again and spreading the word to my family and friends.

i.e. Two of the people that we were in Sears Auto went to Pep Boys just like me. One of them had a flat tire and his tire was replaced and no alignment was done after installing the new tire.

6th time here and the prices are decent. I've been in customer service for a very long time therefore, it's not hard to spot which department causes an organization harm. The individuals on the sales floor know what they are doing, they assist you and walk out to your car and talk about different options. It's when the techs step into your car that ruins the experience and is hurting Sears. Out of the 6 times I've been here, the techs have all been rough with my car.

Frankly, I came on this site just to get their phone number and was shocked to see the bad reviews. I know cars pretty well, just lazy at this point in my life to do some labor heavy jobs. I've gone to them for 15 years with multiple cars - always left satisfied. Their prices are decent.

Yes, they will push some services that are overkill, but if you are not knowledgeable enough to know that a "fuel system cleaning" involves mechanics simply pouring a bottle of injection clean in the tank, you would get ripped off 4 times more by your typical shady corner shop.

For 5 bucks, you get tire road hazard protection. I had a couple expensive tires get destroyed on these harsh SI roads. Talk about a good investment.

This place is garbage. I brought my car in because my check engine light was on. They couldn't tell me how long it would take. 2 hours later, I walk back in to get an update. They tell me it will take 10 min. Then I get a call that says it will take 3 hours to fix and they can't do it that day. I ask to take my car home. They hadn't written down any kind of report. Then they made me wait 20 min to get my car out of the garage. I finally tracked someone down about giving me my car and he said "which car?".