Scandinavian Ski & Sports Shop

I have been trying since March to get my refund for skis and boots. I have spoken with sales associates that are incompetent and rude. The owner will not take calls and the woman Michele who works in accounts payable has lied about sending my refund, ignores phone calls and will not refund me my deposit that is owed to me. They have left me no choice but to file with small claims court. This is the 2nd year this has happened and is much worse this year. Last year my refund came to me at the end of June. It is now the end of August and I still have no refund. I would never rent from them again or step foot in that store. They are unprofessional and incompetent. I have never been so frustrated in dealing with such a simple matter that they will not resolve.