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Excellent selection and prices. Customer service is not a big focus.
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Bought a Krylon spray finisher there, they give generic receipts so when I went back to exchange because they sold me the wrong item they said my receipt was invalid and would not even exchange! I wasn't looking for a refund, I wanted to exchange the types, with their price tags all over and they still wont let me exchange! DONT BUY FROM THEM!
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The big fat manager/owner is very very rude,he needs a class in customer service,I spend too much money in there for d way he speaks to customers,and the next time I will put him in his place and take my business else where.
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How can you work in a craft store and not know what glitter tattoos are??? Even the logic of it all glitter + tattoo. Just called and the guy on the phone was SUPER rude.. asked if they had glitter for tattoos and he went....glitter WHAT!!!, so I said do you have ultrafine glitter? he said, we have glitter i don't know if its ultra fine....we have lots of glitter. Would it have killed him to have walked over to the glitter aisle rather than me driving 20 mins to see that they don't have the kind of glitter I'm looking for???
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If I hadn't gotten the Google Offer for this place, I probably would have never gone, let alone bought anything. There was not $40 worth of stuff for me to buy. I'm only glad that I was able to get the rotary cutter I was looking for, but it was overpriced and the only thing worth getting on this trip. I would have fared a lot better going to a Michael's store for cheap stuff.
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