Safeguard Self Storage

I had my storage in another place which i won't recommend even if its free they had a flood and rodents everytime you call they would never answer the call it would go to their compnay that was all the time, and the attitude when you would speak to them on the phone because they would act unpleasant at their desk.

Safeguard self storage is clean the staff answer call at about all the time, They are very pleasant and helpful i would recommend this place.

First of all...there are always two sides to every story. This company lists storage units online for discounted prices, usually with the first full month free or 0.99cents. There is a catch... they will only honor this if you reserve the unit you want online.

I went to this location after already looking at the units they listed online as being available. The only reason why I did not reserve the unit online was because I literally live within a two minuet walk of the building, I thought it would be easier (as most people would) to go in person. I then asked the one guy who was working in the entire building if that unit was available. He goes on to tell me that it is not, then tells me he can offer a unit which was not on the first floor for allot more then what they were offering the unit online.....really????? I asked him why he couldn't honor the price that was listed online and why the company is listing certain units being available when they are not? He just proceeded to bullshit me... Other then being completely unprofessional and rude, I was not going to deal with the b.s. scam that this company is trying to con people into and him. I walked out...

If I walk into your store and mention an advertised price YOUR company listed online.... you should honor it...regardless of weather or not I come into the store or not. I'm pretty sure that rule HAS ALWAYS been around for years....

I have to thank these guys for being ever so helpful in a crucial time of stress. Moving cross country was stressful to say the least. From last minute getting the unit to them greeting me by first name happily over the phone when i would call to check up or ask questions during the time i rented from them to understanding my chaos in the end and helping me along the way in any way they could to make it as stress free and fluid transaction/ transition as possible. No funny business kinda place but if you show them your human they'll be human to you too. Thank you guys!!! I cant say it enough. I strongly recommend this place for the Bushwick/ Ridgewood area.

Carlos Velez helped us during our move in and he was AMAZING! Excellent customer service on all accords. Super professional, helpful, and courteous. I would definitely refer friends and family to Safeguard based on our experience with Carlos and this location. The facility is the cleanest I've ever seen and the high security surveillance makes me feel very secure leaving my belongings. 5 stars across the board!

Clean facility. Great location for me and my family. Depending on who you speak to on the phone or in person, customer service is okay. Can be better and more improved. My biggest issue is the price. The price goes up every year and the space isn't all that good. I used to pay for another storage a couple of years ago and it was HUGE. For the amount of money I'm paying every month its ridiculous compared to what I had.