S&W Appliances

Great service

Great Buy!! There Sales rep Shulem Feldman Provides Great costumer service

Ordered new French door 29.2 Cu. Ft. LG Refrigerator. Got a slightly lower price than HD. Other stores had it on backorder. Rep in S&W appliances said that they have one in stock. Refrigerator arrived with a big dent on the side. Delivery truck driver kept changing the story First it was just dented when they took it from the truck to they got it already dented from the store. I called the store. Salesperson was pushy and tried to convince me to get a damaged refrigerator for an additional discount. They finally took refrigerator and agreed to refund the money. Not a kosher way to do business.
Not dealing with that store again.

I purchased (3) items in January of this year (around $3000). We installed the oven and washer/dryer immediately, but did not try to install the microwave range hood until June. When we opened the box, we realized that the item had been damaged during transit.

We contacted Shulem, our salesman. He told us to send pictures, but has been avoiding us since. I have emailed him over (5) times; if I call and the receptionist does not ask who I am, then I can sometimes get him on the phone, but he makes up an excuse about his "buyer" being unavailable.

I fully recognize that we discovered this months after purchase and was never looking for a full refund. I just wanted to see if they could help me out with an exchange where I would pay a fee and be able to swap my unit for an undamaged one. Everything is with the original packaging and the damage is not something that would reasonably have happened by using it.

Everything was fine as far as the original purchase, but I feel that S&W turned their back on me once I had an actual problem.

Horrible customer service. I placed an online order and received an immediate auto reply to my email address stating I would be contacted for the final shipping amount the early the next buisness day. I have waited a week with no followup. Eveey time I call them, I am put on hold and told everyone is busy, and the operator takes my callback info, but no one returns my calls!