Rutherford Animal Hospital

My first experience with this clinic was excellent. Dr Beever saw my dog Cesy and after some test diagnose my dog with diabetes. He gave all the information I need to take care with a dog on this condition. Also staff are very friendly and helpful and the clinic looks and smell clean. I am really grateful I was recommended by a friend to change to this clinic.

I brought my beagle in for Scooting, I read up on the procedure before going so I knew exactly what was going to be done and how long it takes. The young female doctor took Bailey in the back for what seemed like not even ten min's came back out No Elizabethan Collar his but bleeding and I said "No Collar"? she said they sell them at pet's smart I was givin 5 half pills so a total of 2 1/2 antibiotics.
Needless to say he was Scooting again the very next day I was 265.00 out and my dog as in the if not worse condition than when I brought him in.
He was so sick over this past weekend and I called to find out the same doctor was on my be Sat Night Vet, and I told receptionist No Way I took Bailey to Oradell Animal Hospital this past Sat Night they said he was in sever pain due to infection in his Anal Glands gave me twenty 250mg pills of antibiotics and Pain Meds that he needs every eight hours oh yeah an Elizabethan Collar so he don't lick his butt while healing .NEVER BRING YOUR DOG TO RUTHERFORD ANIMAL HOSPITAL...

Brought my dog to get his rabies vaccine. Dr. Beeber was the one who gave him the vaccination. Once I got home he began to shake, itch, vomit, and barely was able to walk. I called up and they wanted to charge me to see him even though my dog was fine before getting the vaccine. She did not want to see my dog without charging me and I explained to her that I am a college student and don't have the financial means to pay for it. She had no sympathy on the phone and didn't really care about the whole situation, on top of that she HUNG UP the phone on my face while I was speaking to her. This vet doesn't care for animals and all they care for is MONEY. What a shame!

I took my puppy boxer only once cause our regular vet was remodeling his place and our puppy needed her next vaccine. Dr.Christina Chiang was the one who saw her and told us a bunch of staff and recommended meds and set of vaccines that Kitana our dog supposed to get again. She stated that she needed them because the time past between them was too long and therefore it was a most. Kitana was three months old, also she gave her the rabies vaccine for 1 year. Today we went to the town to get her licensed due to town regulations. The town told us that her vaccine was not good because it expires in September and to get the license, the vaccine must expire at least in November. We called the Rutherford Animal Hospital and we were told that the doctor did not recommend to get her vaccinated a second time because she was a puppy and her next vaccine would be in September 4th. So we explained this to the town and they ask for an Exemption letter from the Animal Hospital so we went there and they refused to give us one under the excuse that Kitana wasn't sick so she did not qualified fpr an exemption letter. From the start the assistant in the front desk told us that the doctor was too busy. Lets keep in mind that Kitana is now 9 months andnot a year old yet and they are health providers and for their services in the only visit kitana had in this place, my husband and I paid around $300.00. I told her what I knew; we had today till one to bring that letter or wont be able to get her licensed which may cause problems latter due to the fact that she is walked everyday and could get fined so of course she needs that license. She told me " I don't know what to tell you". I told her that whoever wrote the mission statement of the hospital was lying because their actions right at that moment were showing the contrary. She again told me that the doctor was too busy to write a letter. and I said: "Well she has many vet assistant here to write it and her to sign it" then she went: "Sorry, we cannot write any letter". I asked her : 'When I called you or whoever answered the phone told me that the doctor did not recommend another vaccination. and you are telling me you cannot provide me with a letter that says states what she said so I can get my dogs licensed? Then let me speak to her. She told me that IF I WANTED TO SPEAK TO THE DOCTOR I MUST PAID FIRST. what???????? you told me not too long ago that you could set up an appointment after one o'clock which doesnt help me cause the town closes at 1 today to get my dog vaccinated which the doctor doesn't recommend. I am then need to speak to her first anyways. So she stood up and went inside. 5 Minutes later she came back saying that the doctor was too busy and cannot help.
This place has a mission statement that goes like this: OUR MISSION IS TO PROVIDE OUR PATIENTS WITH THE MOST MODERN, "HIGH QUALITY", COMPASSIONTE VETERINARY CARE, EXCEED OUR CLIENTS EXPECTATIONS AND BLAH BLAH BLAH
Dr. Christina Chiang REFUSED to faced us and answered our questions, our request for a letter that she brought upon herself with her statement and therefore then turned her back on this patient. She really is not prepared to be the vet that this hospital professes to have in their staff. I am not only disappointed but upset that the lack of professionalism and respect tor patients and pet owners who pay high bills out of their services. I can only say that this has been the greatest proof for me and all who in the future could suffer the consequences of these people"s actions.
How is it that a so called professional vet sates that a puppy cannot be vaccinated against rabies twice in a year but its incapable to put it in writing and then offers to get that puppy vaccinated for the town going against her own recommendations. IS THIS THE KIND OF VET ONE WANTS FOR THEIR PETS? IS THIS A PROFESSIONAL SERVICE? DOES THIS EXCEEDS ANYONE EXPECTATIONS??????

I called this office as an emergency, the attention and support we received was incredible, from the front desk to the Doctor. I don't have words to express our gratitude. It was the most humane, good nature, comforting thing I have experienced. We are blessed to have found this wonderful office.

Maria M.