Royal Park Hotel

THE CLEANERS WILL CLEAN YOUR BAG OUT HERE!!! Beware...
Stayed here with friend and brother-in-law. It's what you expect if you have low expectations. Regardless of that, everything would have been adequate enough had my friend not been robbed by the cleaning staff here. One of his more expensive shirts he'd brought was stolen by a Spanish cleaner there. We know this for sure because he randomly spotted one of the cleaners in another room wearing a rare t-shirt he'd received as a gift (that isn't made anymore). We thought it must have been a pure coincidence until we went to doublecheck his luggage and sure enough it was Missing. We demanded to speak to the manager after the front desk clerk denied all allegations and said that we were mistaken - didn't seem to want to listen to us whatsoever, most likely because it's such a common occurrence there and they expect most foreign visitors not to speak up and complain. The manager also did not want to tell us the names of their cleaning staff (most likely illegal immigrants). Told the manager we'll be reporting the issue to the Better Business Bureau for theft of property.

Would give negative stars if possible. Stay away from this place. Have to share a bathroom at the end of the hallway. They make you sleep in bunk beds. There is even a hidden notice from the city condemning the place. Rooms and beds were disgusting.

Absolutely horrible experience! When we entered the room that was given to us, we were greeted by a horrible stench. The room was smaller than a prison cell with two beds crammed in it. Once we entered the bathroom, we saw cockroaches running around! They got someone to clean the bathroom eventually. But cockroaches would still keep coming out of corners and the stench would come back. We had to buy bathroom cleaners and room freshners from the adjacent Walgreens. The carpet in the room was damp and dirty. Overall it was terrible and very poorly-maintained building. Definitely not worth the $150+ per night that we paid (something like $30 per night might have made some sense for the terrible quality). But it was non-refundable, and thus we managed to survive the 2 nights that we had to stay at NYC. The only positive point was that the location of the hotel in Manhattan was a very good one with plenty of shops and restaurants around. But we are definitely not going to stay in this hotel ever again!

I'm incredibly amazed at people saying that "after reading the reviews, I was apprehensive, but booked anyway." I don't understand what standards they work with but I can tell you our story and hope you use your better judgement to NOT stay here just to save a buck.

As most have stated, the pictures do NOT show the actual disgusting area. It appears decent but upon arriving, the first thing we noticed was a city notice about the place not being inhabitable. This was posted on the glass doors that were wide open so most people missed it. The incredibly rude staff attempted to play it off as if it were a Halloween prank (our trip was Halloween weekend), but their attempts to fool us were not working.

There is a distinct odor in this place and it is old, moldy, and in terrible condition. We asked to see the room before determining to stay. The front desk guy immediately changed his attitude and became very short and curt with us switching to one word answers, not making eye contact anymore and typing senselessly into the computer. I guess he realized we were going to be one of the many others I've seen here who were unhappy with the initial perception to reality of what this fleabag place really is. When we were shown the room, we noticed that it did not have a bathroom, windows were dirty with dead bugs littered on the sill, and there were bed bugs.

Another staff member came to check on us and upon seeing us (that we were a respectable family and not some hostel frequenters) told us that if she were us, we better not stay. She told us not to tell the manager as that would make "him" upset but that she could tell we weren't supposed to be there. She mentioned that some rooms did contain a bathroom ensuite but we would have to ask for it and were not guaranteed a different room and that they were little better than the one we were currently seeing.

We decided not to stay in this dirty and gross hotel. We were told we would be charged for the first night anyway and that they thought the pictures lived up to how the hotel was presented. NO, they weren't.

Our lesson is to spend more for a hotel in Times Square which we ended up doing as opposed to a hotel that is much further and has a lot of serious issues. If you have incredibly low standards, by all means, stay here but if you value cleanliness, safety and looking to get what you pay for- avoid this place like the plague. Chances are, you'll get some sort of plague from staying here.

Very small room. No closet. No A/C. We did not stay in room for more than 10 minutes and they charged us for two nights because we did not cancel within specified time. But we were not planning on canceling until we saw the room and decided that there was no way we were staying. Website and photos do not accurately represent this hotel. Very disappointing experience. I thought hotels like this were all gone.