Route 22 Nissan

I was going to come on here to write a good review, however, I'm annoyed and frustrated with this dealership I wish I had never gone there. Buying a car and getting a good deal is one thing. Buying a car with problems is a headache and something no one ever wants to be subjected to.

I purchased a car from Route 22 Nissan on Tuesday February 23, 2016 and when we initially looked at the car the tire light was illuminated. I told the sales representative and he replied " Oh don't worry it's because of the weather, that's why the light is on." I informed him, "Well I don't feel comfortable buying a car with tire problems, can they take a look at it?" He then took the car to the service dept. 20 min later he brought back the car with the same light on. He stated, "They put air in the tire so drive the car around and it will go away." After following his instructions the problem did not correct itself as he stated. THIS SHOULD OF BEEN TAKEN CARE OF BY NISSAN THE MIN I ADDRESSED IT.

Today February 26 I noticed a strange shape hanging from the tire, and the tire has a hole in it and it was IMPROPERLY PLUGGED by the service department.

I called the dealership TODAY FEBRUARY 26, 2016 to speak to someone and I cannot get a response. I was hung up on three times, and put on hold for over ten minutes. The last time I called they took a message for the manager to call me back.

I am angry and upset because this may cause the tire to blow if the service is not completed properly. I'm also upset because I brought this to their attention and it was not addressed properly, I was brushed aside. It shouldn't matter if your purchasing a pre-owned certified, new, or pre-owned used car. They should all be checked and serviced properly for safety. So to me this tells me that they DONT CARE about my well being and safety like they claim. They want the sale and that's it.

SO IF YOU WANT TO BE TAKEN ADVANTAGE OF AND SOLD A DEFECTIVE CAR THAT MAY PUT YOUR LIFE AT RISK, GO TO NISSAN. IF YOU LOVE YOUR LIFE AND WANT TO BE TREATED LIKE A VALUED CUSTOMER GO SOMEWHERE ELSE.

I took my car in for a free inspection. They told me that i needed over five hundred dollars in front brake work and that the back brakes needed to be cleaned and aligned. I paid 80 dollars for the back bakes and said no to the front brakes. I then took it to my mechanic who told me I only needed new pads in the front that would run 100 dollars. He also told me that the back brakes needed to be aligned and cleand! Nissan charged me and didn't do the work!!! Stay away from them. They will rip you off.

Great custumer service and sales team
Will buy again thanks luis cadena

Service department worse possible place. Absolutely disgusted with the service. Sent my girlfriend for an oil change, but was told 45,000 Mile service was due. Mechanic Ryan Carreon failed to mention a price or if it had to be paid. In the end what was supposed to by a free Nissan oil ended up costing me $410 (a ridicoulous amount for the quick half an hour service) When confronted about the issue, he lied about informing her about the service. Was given an additional oil change for the year, but will never be coming back. I'd rather pay $30 for an oil change elsewhere than have to be back here. It upsets that mechanics catch a quick look at a girl and think it's alright to charge ridicoulous amounts of money for a service not needed.

My sales rep Luis Cadena was very helpful and professional with the purchase of my new Rogue. I'm so excited!!!! My experience was awesome. #Noregrets