Roberts Bicycles

Thru the years u bought 3 bikes from them. Always helpful and knowledgeable.

Stopped in here on a whim to buy a bike lock since we were passing by. Very surprised by any reviews that complain about the people here being unfriendly. We had a great experience. Our small daughters were getting into everything, wanting to try out the bikes, ring the bells etc. and the owner just smiled and seemed to be getting a kick out of them. Even though we don't live nearby, we ended up purchasing our daughters' bikes here for Christmas, because the owner seemed so nice and knowledgeable.

We ended up having to return the lock we bought, because of a manufacturers defect with the key. We walked in and they gave us a new lock right away, no questions asked and tested the new lock to make sure it worked properly. When we were there we also noticed that one of the men that works there was helping a boy who's father had just bought him a new helmet. The man was taking great care to make sure that the helmet was fitted properly, adjusting all of the straps for several minutes to make sure it was on perfectly.

I don't usually write reviews, but in this case I was very impressed with this business and would definitely recommend it.

Great Shop for used bike.....love the helmets.....

Poor customer service. I brought in my bike which had a broken derailer, snapped chain, and bent hanger. He said if the hanger needs to be replaced it will cost $80 max if not less. I come to pick up the bike and they said it was $95 even though the hanger didn't need to be fixed. Should have been close to $65 like they said. The guy behind the counter argued with me quite a bit. He said the prices didn't include labor on the estimate they wrote up. I would avoid this place at all cost. It seems like they are just trying to get your bike in and then they change the price on you. I was so mad and I called another local bike shop and they said they would have done the job for $60

Bought my first bike from this local bike shop. Maybe it was a mistake buying from Roberts as the I had a problem with the chain after some light use. They did not honor their warranty, or service agreement with less than one year of purchase. I brought the bike in, and left it with them. When the I returned they gave me my bike back in the exact same condition with no tune up or fixed chain.