Roadway Towing, Inc.

Very cooperative and great service. Would definitely recommend.

On 1/9/2014, my car (not driven by me) got into an accident. I was not there when the accident took place. The police on the scene allowed Roadway Towing Inc to cart off my car to their storage lot. I went to the lot after 5 pm on 1/10/2014 (Friday night) to pay and collect my car, however because it was after 5pm, I was told that I would have to return on Monday (1/13/2014) to do the transaction. Knowing that some tow companies are rip off artistes, I asked the owner to write down all the charges and the total amount of money I will need to bring to get back my vehicle when I return on Monday. He told me- $125 for towing and $25/day for storage. He came up with a total of $225 to have the car taken out of the lot and an extra $100 to take it to the repair shop about 3 miles away, if I chose to. When I returned on Monday, I decided that I only wanted the car taken out of the lot and place on the roadside for a total of $225, as we had agreed. With that, he seemed disappointed and came up with a new fee (yard fee), which now brought the total to $315, to get the car on the roadside. I protested and brought the original invoice showing $225. He snatched this away from me and tore it up. All the while, I am looking at the DARP fees on his wall showing $125 for towing, $25/day storage for first 3 day and $27/day, there afterwards. I asked him about the DARP fees and he snapped and said that he is not DARP and if I left and came back, he would charge me the actual fees which include the yard fee and $35/day storage fee. Anyway, I left his shop and called 311 and opened a case against him with NY Dept. of Consumer Affairs (DCA). The next day, a friend of mine returned to collect my car and was given a new fee schedule. This was $125 for towing and 6 days storage at $25/day, for a total of $275. I am not sure whether DCA had gotten to him causing him to use the correct fees. I am still mad that I had to pay an extra day storage fee due to no fault of mines. I still decided to place this review to warn anyone else who may think about using their service to avoid them. Wtf is yard fee. Not recommended!!!

Excellent service. After my car was hit by a delivery truck, Roadway showed up within minutes, towed my car to their shop and fixed it within 3 days. Very honest and reliable - highly recommended!