RiverSpring Health Featuring The Hebrew Home

TERRIBLE!
YOU HAVE NO IDEA HOW THEY ARE TREATING PEOPLE THERE!

My mother was admitted to rehab at the Hebrew Home where she benefited greatly. The problem is that one of the aides there solicited my sister and brother to forgo the possibility of long term care for a health care agency (such solicitation is against the HH rules) and my siblings unfortunately believed the horror stories of that aide, never considering that the aide was likely receiving a kickback for the referral. She connected my sister and brother to a middle-man who coordinated with the agency. Now that my mother is home it appears that her aide from that agency is abusing her, and my mother is too afraid to say anything. It is a scary situation.

One key to the HH is for family members, if possible, to be as present and proactive as possible. I found that even though my calls to staff were not always returned, when I went back to the HH I noticed that most of my requests were honored. I was given a reasonable explanation for those that were not. If you are a sibling and/or health care proxy, you can ask the nurse on duty for the weekly reports on your relative. This will enable you to see what is being done for your loved one daily and you can comment and ask for changes. I also hired a family friend to spend the day with my mother, once a week, and she would tell me what she saw while caring for her. (She never told me anything negative about the facility and the people working there. In fact, her feedback was always positive and she sent me a number of photos of my mother smiling and happy. I experienced the same thing whenever I would visit.) Additionally, family members and friends would visit at night, even over night, and during the day. I realize however, that no matter how caring and well-meaning, some people are not in the position to do that.

My mother always gave me positive feedback on staff.

While some have questioned the medical staff at the HH, I have found that the biggest problem may be the aides (while a number are very good, or good, others can be horrible). But there is supervision at the HH and you can complain. (Just make sure your complaint is confidential in case the aide hears about it and is tempted to retaliate.) It can get even trickier with home health aides because they can lie to you on the phone while offering inferior care and abusing your loved one when alone with him or her at home. I found this especially problematic for aides that work 24/7 (no matter how experienced). One reason may be that they are only paid for 13 of the 24 hours per day they are at the house. (My understanding is that Medicaid pays for 13 not 24.) This can be tenuous in the long run if your loved one is up at night and tends to wander, or needs additional care during the night.

Whether your loved one is at home or in a long-term care facility, it is important to be hands-on, watchful and visit as much as possible, if possible.

It has taken me a while to write this review, as my mother has been put through a lot of needless and careless treatment at the hands of the incompetent, uncaring monsters of LONG TERM CARE they call PCA at this death trap of a home for the aged. She is now, in what my siblings and I consider, after much research, visits and word of mouth, to be at the best home for mom to continue her rehabilitation 'long term care". This review is about Long Term Care, short term, when she was first admitted, was great. Much of the what I am documenting is from our own observations as well as my mother's and her roommate, who always came to my mother's aid during the late or off hours, when the CPA or nurse on duty would not want to be bothered, with either feeding her, giving her water or changing her soiled diapers, even medications. We almost lost mom twice, due to the negligence of the staff doctor and cpas on duty. Mom called my sister in duress after no one would answer her calls, they would turn off the call bell ! If my sister had not insisted they admit my mother to the hospital she would not be here today. After being returned back to The Hebrew Home and suffering more neglect i.e. infections, rashes and losing so much weight and more complications due to more neglect, resulting in readmission to the hospital; at this point we were adamant that she would NOT be returning to The Hebrew Home. When we came to retrieve our mother's personal belongings, someone had stolen her large gold crucifix, needles to say the patients on the floor were either bedridden or in wheelchairs, so one can only assume the obvious. We were much too preoccupied with our mothers state and neglected to report the theft to police. If you must admit your loved one, you must keep a constant virtual, we were there every single day, from morning until night, to the point the staff either liked us for our perseverance, or more so,despised us for it. Needless to say we had to put one or two in her place for being disrespectful, so you can only imagine the treatment other patients suffered who did not have family present to fight for them on a regular basis. For the "person" who did steal my mother's large gold crucifix, may god guide you.

My Name is f. Moyet and Anicia has been coming to take care of my son for more than a couple of months. This young lady has been the out must professional, courteous and caring she has very good customer skills I commend her and your service for having someone like this in your staff. I just wanted to Thank you for the service provided by your staff.

Terrible customer service! Their care manager Neau Kattlye and their director Irene are extremely rude and irresponsible. Stay away from this plan!