Reynolds Plumbing, Heating and Cooling Inc

The owner has to be the most uneducated, ill manored, rude and unprofessional person I have ever encountered. Save yourself the aggravation and hire a professional plumbing company.

We have used Reynolds Plumbing numerous times since we moved to Cranford almost 29 years ago. We have always had good service and they have always been very responsive, particularly when our water heater broke. The service we recently experienced went well beyond the normal expectation in my opinion. We had been having a problem with a faucet and while they were able to fix it initially after some time it became problematic again. We were exceptionally pleased that they contacted the manufacturer and worked with them to get the situation resolved. While I have a sense that they worked with the manufacturer because we were a long time customer I would imagine that many a service person would have just told us we needed a new faucet and we would have just accepted that we had to do so.

This company is the most unprofessional company I have ever encountered. I was referred to these uneducated disrespectful liars by Elizabeth Town & Gas for a problem with the heating in my home. After being scheduled for an appt 4 days away from when I called ( they claim they provide 24 hr service) between the hrs of 2-6pm. I was called at 9:45am and told that the tech had a a funeral to go to and if I would allow him to come earlier. I obliged and waited up to 1pm. After calling the office to inquire about the status of my appointment I was totally shocked by what happened next. The degenerate who calls herself the lady in charge became confrontational when I told her no 1 has come to my house. She was very rude, loud, and said find another plumber and hung up the phone! Lets 1st address which company calls a customer to say they have to go to a funeral? 2nd If my appt was from 2-6 and I call at 1pm, why should my appt be canceled stating that no 1 answered the door. And lastly, what company yells at the customer and hangs up on them, Twice!! I don't know why Elizabeth Gas Co. is referring people to this sham of a company.

We recently renovated our bathroom from top to bottom. We used Reynolds Plumbing because a friend recommended them. I have to say, I have really low expectations when it comes to contractors, but the guys from Reynolds really did an outstanding job. I'm a neat freak and the guys really were careful. They put down tarps and wore booties. And they cleaned up their mess at the end of the day (which I loved because then I didn't have to do it!). Overall, I was pleasantly surprised by their work and professionalism. All of the guys were very pleasant and courteous. The man who gave us the estimate actually took the time to explain things to me and identified what problems *could* arise and how he would fix them. I liked that he was very upfront. It meant no surprises at the end. Since the new bathroom, we've used them to replace a water heater, and install new fixtures in our kitchen and 2nd bath. Overall, I was very satisfied with Reynolds and would recommend them to all my friends and neighbors.

I recently used Reynolds for the first time because my water heater had sprung a leak and flooded the basement. The Reynolds plumber was prompt, polite and very professional. The plumber did a great job with the water heater, cleaned up the flood and the price was very reasonable compared to some of the others I was quoted. I now have a new plumber...Reynolds, and I will not hesitate to recommend them to my family, friends and neighbors.