Rent-A-Center

my fiancee recently went to the castle hill location to purchase my mother in law new furniture as a Christmas gesture only to be sexually harassed by an employee name Joe. I called the castle hill location and spoke to the assistant manager Bill asking to speak w/ the Manager but he was at lunch. I left my name and number w/ Bill the assistant manager but never relayed the message only to find out the person who picked up my call was actually Joe the employee and never relayed the message. I called again and spoke w/ Julio the manager who brushed me off and gave me the run around. I called the corporate headquarters in Texas and made a complaint and a ticket number was given. It has been 2 days that I haven't received a call. I called back w/ the ticket number to speak w/ the regional manager Freddy Alvarez and no such luck. Very unprofessional and poor ethics. I am going to make this a legal matter now.

NEVER ORDER FROM HERE!!! The staff is rude and very unprofessional. I took off work twice to wait for my bedroom set to be delivered and they were a no show. I called them only to find out they didnt even process my paperwork. I went into the store to get my money back and the manager was very rude and nonchalant about the whole situation. I would never give them any of my money again

Worst rent a center in the world they're customer service is by far the worst I've seen in my life with a very uneducated staff with no responce time

The employees have extremely poor customer service. They employees do not work with you. One employee says one thing and another employee says another. They are extremely rude and ghetto. I will finish the payment for this and WILL NEVER rent from here again.

They need Ganstanomics because it feels like you talking to some dirt bag uneducated people