Red Roof Inn QUEENS

The rooms were nice, staff was courteous. I didn't like that the didn't have any parking for their guest. Huge downfall in my book

Precio justo

The hotel is in super bad shape, the room carpet smelled like feet, I had a problem with the air conditioning and the front desk employee was very rude about it, had smart comments etc. The mirror and other furniture in the room were broken.

The staff here was amazingly friendly, and knowledgeable. The rooms were comfortable and cute, with all the amenities we could need! Thank you for making our weekend fantastic!

The check in lady who is Bangladesh was very rude to my girlfriend and other customers. She was not polite and did not greet us. My girlfriend and I talk to the manager over the phone to see if my girlfriend could check in with my Id and credit card since I had to work, he said yes. By the time she got there the front desk lady wouldn't want to check her in because she told my girlfriend it was illegal for her to have my cards so she complained and told her I just spoke to your manager. The employee agreed to check her in but she continued to be rude to her and tossed the card towards with disrespect and didn't offer her direction to our room and didn't say enjoy your stay. When my girlfriend got to the room she notice the room wasn't the deluxe room I have payed for. My girlfriend went to the front desk lady to tell her it was the wrong room and the lady at the front desk continues to be rude to her and tells her we have no more rooms you have to stay at the room. I told my girlfriend to complain as much to the point that we get the room or I would contact my bank credit card company to get my money back because of terrible customer service and false room description and again she agrees to change the room. Before my girlfriend goes up the front desk lady continues to be rude to the next customer and my girlfriend couldn't believe it what's happen. Even the manager wouldn't help or deal with his employee after my girlfriend spoke to him about her. that rude bitch and unhelpful manager.