R a TV Services Inc

So far I am very disappointed in the service. Its nearly impossible to reach these people on the phone, you get a recording that tells you to call back. After several weeks, a repairman actually showed up, then told me repair would be over $200. Once I explained I had a service contract through New Leaf, they fell off the face of the earth. Its been over a month since I first contacted them and the wasther/dryer is still not working. Stay away!

Are they closed for good?
Have been trying to get a part from these guys for 8 days
Call them they don't answer or return calls
Go to them and they are closed when they say they are "open" ...not sure what's going on here ? No signs saying it's closed for good so just bad business pratice?