Prestige Motors

Terrible time trying to renew my registration on my leased benz - Mercedes owns the vehicle, they should renew the registration. Instead I spent the whole day last week trying to figure out how to do it since I don't own the car, I needed a POA from MB which took all day to get. When I got to NJMV they wouldn't accept it - needed it faxed from Mercedes. I then had to call the dealership & forward my email of the POA to someone there & have them fax it to DMV. Talk about poor to no customer service. I have to go through this again in December! That sucks!!!

Did not buy my 2014 CLA250 from there but I had it serviced there many times because it is more convenient than the dealer I bought it from. The first few times I brought it there, they were happy to sit down and talk about the problems I was having, and one of the problems was major. Once, I was told about the actual work they did and they hoped the work they did would fix the major issue. After the 3rd time, they seemed to stop caring when they realized it was me again for the same issues. Treated me like the boy who cried wolf. Brought it in a 4th time and when I went to pick it up, I asked at the desk if someone was going to speak to me about the issues and if they were resolved. I was told that I was all set and I could just go. Got an automated voicemail and email a few days later saying my service part had arrived so I should make an appointment to bring it in. No one ever told me that the work was not complete. Brought it in a 5th time to have that part installed and because the major safety issue had not been resolved. Picked it up and no one took the time to tell me what was done (or not done). I was just a number in their high volume "turn em and burn em" facility. Worst part is that when I received a customary "how was your experience" email, I responded with the truth about my dissatisfaction. The manager (whose name I will mercifully not provide here since he is likely the one who responds to these reviews) called me, asked me to give them another try, and "suggested" that I delete the email with the Mercedes Benz Service survey because it wouldn't help anyone to give them negative ratings. What an insult. Unfortunately this is not the experience I expected from Mercedes. It's bad enough to have an excessively faulty and unsafe vehicle. Throw in bad service, and one has to consider if I chose the right brand. Luckily, another MB dealer helped me get out of my CLA and into something much better. Thanks Nanuet.

This dealership is like a casino....."the house always wins"
2 years ago I brought my sprinter in for an oil cooler replacement. Cost: $3000.
After diagnosing the vehicle they informed me that additional work was needed; all glow plugs and DEF pump. Cost: an additional $3000.
Total $6000
After 3 days they informed me that the vehicle was ready for pick up.
I paid the invoice and then was given the receipt with a detailed description of the diagnoses, parts and labor.
As I was ready to depart from the dealership the vehicle was shaking violently; cylinder # 6 was dead; cylinders 2 and 3 at 50%.
I left the vehicle at prestige and rented another so that I could complete my trip. Cost: $4000
6 weeks went by and the dealership informed me that they fixed the problem.
At pick up the vehicle was still leaking oil, stalling, and producing a metallic noise with the engine light on. Among other items they never replaced the fuel filter as prescribed.
Prestige did not want to do any more work on the vehicle.
I took the vehicle to another dealership to diagnose what was wrong. Results: Cylinder # 6 was still bad with other issues.Cost of diagnoses;:$500.
I forwarded the diagnoses to MB USA as well as Prestige.
I returned the vehicle to Prestige and they worked on the vehicle for 3 more days.
Prestige informed me that my turbo was bad; the turbo was good!!! they simply did not bolt the turbo back as specified; 3 bolts were missing as well as no seal on the turbo sensor. Cost to diagnose and repair at another dealership: $3300.
Noise under cylinder #6 still there.
Prestige did not want to address the issue.
Went to another dealership: The DEF pump that prestige installed was bad. Cost: $1000
Noise from under cylinder #6 still there.
2 months later cylinder # 6 breaks down.
Result: vehicle requires a new engine. Cost $16,000.00
Prestige did not want to take responsibility for the cost of replacing the engine.
Summary:
This dealership does not take pride in the work that they do or honor the warranty for parts and labor or when asked to provide information for filling a claim with their liability insurance.
I have attempted many times to get reimbursed for the incompetent work that was performed at this dealership but to no avail.
MB USA is not helpfull to say the least.
Please be careful in dealing with this dealership!!!!

I just want to write a note of appreciation for the exceptional service provided by the service department and especially for the service provided by Steve Iler, your Service Rep. Steve is always available and a true professional. Whatever the problem is, Steve is there to assist me. Even a small item of concern gets Steve's full attention. Most of the time, customers only write when there is a problem. I feel that the service provided by Steve is so exceptional that it needs to be applauded.

Thank you,
Jeffrey Conforti

Salesman Jeff Stone made an appointment with us on Monday for Wednesday (2 days later) on an in stock, available (According to him) unit. After the BDC manager and fellow minions called to confirm our appointment, we were also called while on our way to their NJ store from New Rochelle, NY by Jeff himself inquiring wether we have a trade. Immediately upon arrival we were told "That vehicle has a deposit and there is nothing I can do" by Jeff himself. He followed that with "...but my boss says we can give you a nice discount off another one" SMFH ...No Manager got involved, the BDC manager never showed, The receptionist and another female employee stood by the front desk in a spirited conversation without a care for a anyone outside of their conversation. Terrible Bait and Switch attempt. Bad Customer Service.