Powerhouse Gym

Tried to cancel my membership after my 3 year contract was over and they still kept charging me for 2 more months. When I complained they did not refund my money. Very bad customer service.

These people are the most inconsiderate people i know , when you sign up for anything there are always ways to cancel your membership , i moved 18 miles away from their Linden location and wanted to cancel my membership and they told me to send a letter with proof of my new address and everything , which i did . a month later i ended up getting charged in my card which they are only supposed to keep your card on file because i was always paying cash , they ended up charging my card for both me and my husbands "monthly dues" remind you i had already moved so they were just charging me to charge , i called them and spoke to the manager and said "oh well your membership is not cancelled so if you come or not you still owe us the month" ? WHAT? i then proceeded to call my card company and asked them to block them from taking any money from my account , i already send the membership cancellation request TWICE so how is it possible that my membership is not yet cancelled ???? I spoke with the manager personally to see if they can help me resolve this issue and they told me "there was nothing they could do about it" and wanted to charge me $942 to cancel so im like HELL NO im not going to pay $942 to cancel when on my contract it clearly states if i move 15+ miles i can cancel without any fees .. ok so i guess they send my account into collection and now i have these collectors calling me harassing me , i already explained to them i moved 18 miles away theres no way your charging me $942 total for the membership which i tried cancelling due to moving , on my contract it clearly says there will be no charge if you move 15+ miles away so ??? they do not work with you and dont care if it affect you or not since its not them , DONT GO HERE and definitely DO NOT SIGN UP !! they are rip offs !

It is true ! Lot of the machines are damaged all the time.
Don't know if they can't fix them or just don't care.
I cancelled my membership. Easy smooth transaction. That's why you are getting 2 stars.

The people who go to that gym seen to have fitness goals and that vibe is felt everytime I go there. Overall friendly staff and a great place to get a workout in (steam room is a plus).

I am going to give just one start because it it the lowest I can give this gym. I join this gym and I was going for about two years. When I decide to cancel my membership, it was impossible. They told me to send a letter to cancel which I did and still they were charging me. I sent three letters to the Linden location and they told me that they never received the letter. I sent two letters to the headquaters again my membership was never cancel. People when you joint a gym and if you want to cancer, it should be the most easy process not like this gym. It is a joke. Before you sign in, there better gyms, that it is so easy to cancel like (BLINK, planet fitness, 24 hours fitness). Please I highly recommend you DO NOT SIGN IN with this gym. if you want to cancel it is going to be a nightmare. It does not matter how many letters you send them. Customers go to a gym that it is so easy to cancel. please DO NOT SIGN any membership. I have the worst experience. even when I talked with the manager.