Pollos A La Brasa Mario

Placed order at 8:05 pm. 9:30 pm still no delivery. Called and spoke to an ignorant imbecile named Melanie who proceeded to hang up after I asked where exactly the delivery is. Useless.

Authentic South American chicken place. Not much of english spoken ...

Great food but terrible, terrible delivery. Ordered through GrubHub, after an hour called them when there was no delivery. Idiotic girl on phone says "grub hub? We are behind on grub hub orders." She didn't even offer to check my address to check on the status. Ended up canceling order and then having to call GrubHub to make sure I would not be charged . Will never order delivery from here again.

The food is amazing you simply cannot go wrong with anything from the menu. Bistec encebollado great. They only have one problem, if they have a problem with delivery (not often) management is MIA no proactive customer service like calling people waiting or offer a money voucher for the next order. Nada

my son invited me and my wife to go eat at this restaurant....we ordered and then after 40 minutes of waiting our dishes come, one by one, so my wife was almost eat half of her dish when my plate finally arrived...I ordered seafood stew because the waitress highly recommended....saying that "all the ingredients were fresh and that there were no fakes like in the Chinese restaurants"....but when I started to eat..the only good thing I found was the four clams three shrimp and the calamari..the rest was awful....the sauce taste like the one you buy from knorr or magui...and the rest was almost half a pound of fake crab meat.
I cannot eat this concoction due to that, I my self I'm a chef and I felt very bad...so I ordered chicken instead....but then this one (the chicken) tasted very flat...only charcoal flavor..not even garlic in the marinate of the chicken...then my son ask me to eat from his plate..he had ordered (sobrebarriga en salsa) that is flank steak in creole sauce....the sauce taste good but the meat itself was tasteless...maybe because in some places is common to cook the meat in plain water and then reheat in the sauce when ordered....I would like to advice my colleague..the chef from that place that it would be better if he brine the meat at least 8 hours before cooking that will help a lot... and for the seafood stew please buy some lobster bodies and save all the shrimp shells and then once a week make a good lobster stock with good mirepoix and tomato paste and some good brandy....you will be surprised what you gonna get from this.
I almost forgot to mention that we ordered one side dish of "guacamole" and this one also was a disappointment
it taste exactly like the one you buy frozen. wit a lot o water and little taste...no flavor to jalapenos, or red onion or at least some cilantro and tabasco. and the beans....I do not understand....because my son is a good eater and I know he would never invite me if he doesn't think is great....maybe the chef was on day off or maybe we came at the wrong time when the shift is changing....anyway....I will never come back to this place.
also I want to tell you that I know about the quality oriented the owners are... because I my self was working in the opening of the first "pollos Mario" some 20 years or more.