PetSmart Secaucus

I wonder why the groomer shower glass isn't clear to see my pet ?????
Many of my friends stopped getting their pets shower there because is weird the fact that we only can see the grooming but not when they are showing!!!!

There are the worst they never take care anything they take forever and they give you appointment for about 5 even 8 weeks ahead

If there were possibly a negative 1million star rating that's what I would rate this PetHotel!

I arranged for my 13 year old Havanese dog and my son's 6 year old LabShepard dog to share an atrium room my family vacation. Worst decision ever!

Our dogs were left in PetSmart Hotel care on Friday (in good health) and picked up on Monday in very poor health. We have been up to our ears in doggie diarrhea since (going on 4 days now) - Both dogs have been to the vet and we are waiting for the parasite test result now. The managers that I have spoken with on the phone offer no explanation other than "We have many, many, dogs that go home with diarrhea which could last possibly for a week to ten days" Are you kidding me?! Had I known that my dogs were going to suffer for 2 weeks with illness just so I could go away for a weekend, I would never board them at PetSmart! Not to mention the cost! I paid almost $400 for the boarding and grooming - then another $232 on top of that for the vet visit and meds.

My dogs have been boarded at other Pet Hotels before including Pet mart East Hanover, NJ with no medical issue upon their return home. Never again! I urge anyone considering boarding your dog here - to research other pet sitter alternatives. If you love and care for your dog - you will not leave them here and risk the health and well being of your beloved pet.

I currently have 3 dogs and 4 cats. We've used their vet service, their grooming service, their dog training classes. We've been very pleased with the quality of the personnel and the selection.

They have terrible service and they lie. I called to see if i can return a product that i did not have the receipt and I called if I can return it and they said yes. I went on a taxi to go there and once I went there they did not accept. The store and terrible service and are liers. I would not recommend it.