Petco Animal Supplies

PETCO GROOMING REVIEW

Took my 2 yorkies to Petco yesterday for grooming package and tooth brushing after being disappointed at the other big store that also starts with "PET" ;) Al was the groomer and from the very beginning, the service was leaps and bounds above that other store. He was extremely professional and was welcoming to both my dogs and me, explained everything he would do and accepted a suggestion I made (!). Unlike the other store, where I walked away uncertain of what was going to be done and returned to find my dogs completely shaven down, with cuts near their eyes where their eye discharge appeared to have been torn/shaved off and, to add insult to injury, flea-infested.

Back to Petco, I was VERY satisfied when I returned to find my dogs happy and well groomed and smelling great! Their teeth were nicely brushed and their nails were clipped with no boo-boos. Al even said they were very well behaved dogs, which made me feel good. The whole process was painless and I will definitely be returning again. Thanks Al!

Not the best customer service! But more variety of options.

the best Dog Training around! The two trainers there seem to really care about each dog. We have Anna as our dogs instructor and she is so good with the dogs, she teaches them with firmness and kindness. My dog loves going to her classes , we say " Class Time" and she gets so excited.

I brought my dog to the groomers in petco, he came back with his hair cut so short on my belly he had a red rash for about a week, and around his tail. Everyone of his nails were bleeding they were cut so short! He was so upset, he would cry every time we went to petco after that and i almost would have to drag him in. It scared him! I will never bring him to the groomers there again!

We had previously been using a different large pet supply retailer in Secaucus for grooming services (hint - their name also begins with "Pet"), and we loved them. The service was personalized and professional, and we never had an issue. However, we decided to give Petco in Totowa a try because since we moved to the area they are now closer to us than the place in Secaucus.

I took our dog there twice, and each time the service was just OK. The first time, I had specifically asked for a teeth brushing, and when I picked him up it hadn't been done. When I asked they took him in the back and MAY have brushed his teeth, but I have no way of knowing (it seemed pretty quick). I'm also not quite sure that they trimmed his nails. The gold star is that they didn't charge me for the teeth brushing because of their error... so that was nice.

The second time I dropped him off, they said it would take about an hour and 20 minutes (which is just about right) and that they would call me when he was ready. They even verified my home number and I gave them my cell number since I knew I'd be out running errands for awhile.

Over two hours later I realized the time and still hadn't heard anything, so I called. There seemed to be some confusion, and finally someone was able to get the status of my dog and tell me that he was ready and waiting. I have no idea how long he was sitting around waiting to be picked up (but given he has short hair and doesn't need much maintenance, I'm guessing it wasn't exactly 5 minutes). And I'm guessing that whatever waiting area they have for the dogs isn't exactly spacious and comfortable.

When I went to pick him up, he came out and looked/smelled great...but his leash was covered in a ton of light colored dog hair from somewhere - it literally looked like the leash had been sitting around on the floor of the grooming area. My dog is black, so I wasn't about to put the leash on him since it was only a matter of time before all of that hair ended up on him. The employee handed me the leash and was about to go back into another room when I pointed it out and asked him to clean the leash off (how could someone not notice a ton of light colored hair on a black leash?)

They also didn't leash my dog before they brought him out to the main grooming waiting area, so when the door opened he ran right out (he's initially hyper and excited when he sees me). He would have gotten out into the main store area (and possibly outside the store altogether, since the exit door was right there) if I hadn't been right there to grab his collar (another safety issue is that the door leading to the grooming salon swings out, so a dog his size could easily jump on the door and open it quite easily).

All this to say that compared to the service we got at the other place in Secaucus that also starts with "Pet", the Petco operation seems a bit disorganized and lacks some of the extra professional touches that I would expect them to have if they are supposed to be competing with the other big-box pet chain. I would normally say that you get what you pay for, but the prices between both places are very similar; Petco doesn't cost any less. I will continue driving further to take our dog to the Secaucus location, or else try out the services at the same retailer's Wayne location. But Petco is a no. I'll stick to Petco for food and toys.