Pep Boys Auto Parts & Service

I made an appointment for 1 p.m. and pep boys did not start working on my car till about 2:15 p.m. I went to see if they were almost done with the work around 2 p.m and they did not even start working on my care because they were taking care of the walk-in customers before customers with appointments.

I expected my car to take at most an hour but i did not get out of there till about 3:30 p.m. On top of that, they tried to charge me for something that did not have to be changed on my car. When I told the guy that it doesn't have to be changed, he said the tip of the sensors might break off during the work and if that happens, he will have to charge me to replace the tips of the sensors. It just seemed like they were trying to charge extra for unnecessary things.

I have changed my tires several times now and none of the places I've gone to broke the tip of the tire sensor. So it was absolutely ridiculous to be given an estimate with 4 new sensor tips. So it was basically an estimate with intention of breaking or charging for even without changing.

AND on top of that... it is very unprofessional to work then stop to chit-chat and then work and stop to chit-chat. After waiting for an hour thinking the employees are working on my car, I lost trust and wanted to make sure someone was actually working on my car and what I saw was the person working on my care taking forever because he wouldn't stop talking to the other employees. He worked on one tire and then stopped to talk for a while then worked and stopped and this went on with all four tires. If the employees at this pep boys worked professionally, the wait time would probably be cut down to half.

I am soo annoyed with the service at Hackensack Pep Boys and will never go back to this pep boys for any work on my car.

Worst experience ever! I've been to pep boys to purchase things that I needed like car cleaner, rim shine, tire cleaner and the list goes on.

Mind you, I have State Farm and I enjoy having them. They may not be perfect but they work for me. I have an app that's called "ln-Drive" basically is a built in Diagnostic for my car. It tells me everything that's wrong with it.

When I went to Pepe boys I wanted to get a diagnostic done(just to see if what my car was saying on my reader was accurate. That cost was $98.00 VERY Expensive but I did it anyway.

They told me I needed a tune up, and a 02 sencor low voltage. My reader told me I only needed an 02 sencor but I figured why not get a tune up its probably been awhile. So all that came up to about $595.00 INCLUDING LABOR.

So okay, I just got paid today so why not!? I waited they said it'll be a 2 hour wait. That's pretty long but I want my car fixed and it better be fixed and nothing should be shown on my reader.

Long story short, I waited for basically the whole day. When he first told me they were working on my car it was sitting right in the parking lot until it was getting ma little dark. So I left and came back and it was still being worked on. Mind you it's like 4:30pm now and I brought my car there at 10am. So now I'm frustrated..

So, I go up to the mechanic and he looked at me and said "well, your car is going to be shaky but there's nothing wrong you would also have to go to the actual dealer of your car and get it re-programmed because the engine check light is still going to be on."

So in my mind I'm thinking I paid $600.00 and nothing? My cars shaking now ? The check light is still on? What did I exactly pay for? Did I just pay for my car to get worse? I don't think so.. So I yelled and complained and you want to know what they did ..?? They gave me $55 dollars back oh I was livid.

The worst part was checking my accurate diagnostic reader from State Farm and this time I have 3 problems wrong!!!!!! 1. 02 sencor low
voltage 2. 02 sencor High voltage 3. Misfire

Now how come? Because they don't know what they're doing. I had the worst experience and hope no one else does. Think before you decide to take it to a place that would careless about your car.

I hope this helped.

Went for a oil change not to long ago.. Good experience so far. They are a bit expensive though. AND, if you dont know anything about cars then these guys might try to rip you off.. But pretty good mechanics.

The service here is alway so slows. Over 2 hours for an oil change even I made an appoint. Ridiculous. They allow so many people cut in line. For other services, they always let you know the price of the most expensive option instead of disclosing all the available options unless you do some research and ask for details.

Paul helped out alot with the things I need for my car...he showed me which products worked best and was very respectful...I don't know too much about cars but Paul explained to me thoroughly on what to do and what to buy...I'm definitely gonna keep coming here for my car needs with a worker like him...thank you Paul and pep boys...