Pep Boys Auto Parts & Service

Service does take slightly longer then expressed over the phone.. and one irritating part is phone booking for a service like oil change doesn't mean anything as u would normally have to wait as its 1 come 1st serve. But overall.. their service is excellent and their in- stocks as good.

The Customer Service is Wonderful! Ria and the Manager that operates the Performance Section helps out in every way they can!

NEVER EVER GO HERE!! I brought my car in before moving down to GA, they told me I need a whole bunch of things replaced. It took four hours everything seemed fine. Before i took my big trip my car need to pass inpection. Supposably my tires were locked so he broke off the nuts anf replaced them. Not noticing at the time he only put 3 nuts back on out of the 5 and one came loose on the new jersery turnpike. They did such a horrible job that when we made it to GA and went to their pepboys they told me EVERYTHING THING THIS GUY DID WAS WRONG!!!! It was so bad the guy gave us all repairs completely free!! Do not trust these guys they put my life and my husbands life is danger!!!!

Glen who seems to me a mechanic there, was very rude before even looking at my car. I went in for a state inspection, however I was told to go to the dealer to do it. I'm not sure what reputation Elmont Pepboys hold but if an employee is turning customers away, that's definitely not good for business. Glen should learn to just do his job and save the talking for when he's off the clock. Please educate him on the proper etiquette of customer service. Trust me it will do your business a favor.

Service here is great! I have an 07 Range Rover. Andrew Hutchinson, the service manager, Jean, the tech, and the rest of the staff all went above and beyond doing the right thing and even things that aren't expected, to resolve my issues.....And for all this to take place on a Saturday, an extremely busy Saturday, is not an effort lost on me. I could have been turned away and asked to return another day, and the request would have been expected and understood. However, they all worked as a team to not only resolve the matter, but to do so in a timely manner! They do get it at this store. They understand being a consumer and make things happen.They try to find the best of solutions to a problem that they did not create to facilitate a customers inconvenience. I will always bring my cars here going forward. No gimmicks, no excuses, no promises made that they can't keep, no trying to sell services that aren't needed. I was treated as all consumers can only hope to be treated.... Great job guys... Thank you.