Payless Uniforms

Excellent. I love the MOBB scrubs.

Summer of 2013: I purchased three sets of scrubs (tops and bottoms). When I got them home they did not fit. I went to return the three sets of scrubs but the store would not give credit on one set because the tags were off. The remaining two sets of scrubs (top and bottom) still had the tags but they would only issue store credit in the amount of $57 and change.

January 2014: I tried to use the store credit to order New Balance shoes. The manager, RJ, left a message that they could not get the shoes I was looking for.

March 3, 2015: I went to the store in person to see if I could get a cash refund. At this point it is clear to me that I will not be shopping there since it is a year and a half since the original purchase. The staff at the register was pleasant enough to deal with.

I explained the situation to her so she could look up the credit in their ledger book & verify the amount of $57 and change. Afterward she called her manager to see if they could issue a cash refund. When she got off the phone she said they could not.

A little while later she called her boss again and put me on the phone to speak with RJ. This was the same man who left a message in January 2014 and said he could not get the shoes I was looking to order.

By the end of our conversation it was clear that he was sticking to his original policy: that they would only issue store credit. I explained to him that there is no merchandise that they sell at I am interested in. Their scrubs are made of polyester, which I cannot wear, and they cannot order the shoes that I need.

His parting advice before we got off the phone was that they could issue a new store credit receipt and maybe I could sell it to someone. I replied by saying I will be posting a review on the Internet and contacting the Better Business Bureau. And here we are.
- A disappointed customer ... whose money is being held hostage.

I went to purchase a pair of scrubs and got the wrong size. I then returned them for a smaller size. When I went to return them the person only had my size for the top and said the pants would be in the next day. I came in two days later and they said it would take two weeks. When I found out the other store on Hylan had the pants I needed they would not allow me to use store credit even though it is the same store. They were not helpful nor convenient. Very incompetent people. I had to explain myself 20 times for the person to understand.