Papa John's Pizza

Got horrible food poising from their pizza.

Slow service, unprofessional staff and did I mention worst service in the city I have ever experienced in my life. Where is the accountability at smh get it together people. Who is running this store they need to be fired..... Matter a fact do yourself a favor just quite.

on November 25 at 4:38 pm at the papa johns store 161 west 231 street Bronx newyork 10463 I had made an order containing a large pizza ,8bbq wings && a chocolate chip cookie pie while putting in my contact information I unknowingly made an error with the last digit of my phone number so as I'm waiting for my order to arrive I see that I lost track of time and I still haven't gotten my order so I called the store very politely and asked what time should I expect my food to arrive? the lady that answered very nasty what's your address so I gave her my address then she says "oh...Ughh ..umm sweety we called multiple times and the driver has come to your building " I said no ..umm no one has called me or rung my bell I'm sorry " she says "uhh yea we did you put the wrong phone number ..YOU made a mistake " at this point I was taken aback at this lady's rudeness I can understand the frustration from this minor mistake but her attitude was just disgusting. So at this point we fix the issue and the driver calls me to come down and receive my order when I get down to him he stated I needed my state id and my bank card although I was truly upset at this point I understood that he just needed to verify who I am so as he's checking my information I asked him " if you guys couldn't contact me via phone you have my door number why not just come to my door ? I've already paid and tipped through the online system ." He says " ms. That isn't part of my job I just want to give you this food so I can go home ." With his answer I'm in shock I understand I made a mistake but these people are just plainly rude and they've taken it too far so I leave with my order because at this point if I waited for a refund it would take to long and I'm honestly starving I'm just ready to eat so as I make the plates for my child & I . I notice the pizza is cold my cookie is hard and my bbq wings well they were warm at least . I understand I made the mistake but as good customer service they could have at least warmed up my pizza if they weren't going to make me a fresh one none the least I'm am truly dissatisfied with the service I feel they could have handled this small situation so much differently than they did . although I've always ordered with papa johns I would hate for this situation to result in me not being a papa johns customer anymore . Hopefully when I go to speak with the manager of the store in the morning he/she will train her partners to handle these type of situations better

A dissatisfied loyal customer

Don't waste your time ordering for delivery. The staff is extremely rude, they don't believe in customer service. Oh another thing they don't deliver to your apartment they deliver to the front of you building. This place is HORRIBLE!!!

Has the most unethical employees EVER!!!! ... Never coming to this place ever again !!! Disgusting people when you come in the store the workers are cursing at each other , listening to music and once I saw them in the back drinking beers , took them 5 minutes or more to take in my order , while I was the only person in the store at the moment smh ... Highly unethical