Pain Centers of America PA

Had to change them since I was not getting results.

The only reason I travel all the way from Manhattan to NJ is because of Dr. Rahul Sood. He's an amazing doctor and has a wonderful bedside manner. I've had three injections from him now and he's helped me so much. If anyone is considering being treated by him don't worry and go see him. He'll take good care of you. He's knowledgeable and skilled. The facility is clean, and the OR staff nurses, techs, and other ancillary staff from prep to recovery are all great.

Generally speaking, Dr. Sood seems to be a competent doctor with an atypically nice bedside-manner. However, he should be embarrassed by his staff's lack of professionalism which, oftentimes, is a direct reflection on a doctor's own professionalism. Side note: I've been using Dr. Sood in spite of his staff.
Seemingly, the person who answers the phone (on the 1st floor) and makes the outgoing calls either has never been trained or has no regard for proper etiquette. His first sentence is, "Is this Carmelo Schembari?" As there is no caller ID, I have hung up on this person a few times, not knowing it was Dr. Sood's office. I have mentioned this to others in the office (2nd floor, as well) and have been told that it's an ongoing complaint of patients. How hard is it to train someone to say, "Hi, this is __________ calling from Dr. Sood's office. Is this Carmelo Schembari?"
Needless to say, I had to call the office today to follow up on an ongoing treatment that I've been receiving. I spoke with a person (I believe the same incompetent one) who informed me that Dr. Sood was not in the office but that he would try to reach him on the phone to set up a conference call. I was to get a call back if that was going to be possible. I asked to receive a call from the office even if Dr. Sood was NOT going to be able to call me back as my time is valuable, as well. I was well aware that Dr. Sood might not have been available (which I was ok with) and expected a call back informing me of such. A call, of course, that never came.
Lastly, I was to receive a call from the office on January 25th as a follow-up from my previous treatment and to confirm a date/time for my 3rd and final treatment. Another call that never came.
It's a shame that I will be looking for another doctor because I sincerely like Dr. Sood, but it has become impossible and quite frustrating to deal with the ineptitude of his staff.