I hired Olek in January 2013 to repair and fabricate windows and a skylight for a 1 bedroom apartment in Manhattan. I met the owner Peter, who seemed detail oriented, knowledgeable and willing to address the various issues we discussed. Once the contract was signed, much of what was initially no problem became the subject of a change orders and the gaps in his knowledge became evident as it proved more difficult to actually deliver on his commitments.
It is now August 2014, he has still not finished the work and I am wishing I had read the other reviews before I paid a deposit. From what his staff tell me, he took on a large UN project and left pretty much all of his other customers in the lurch. However even before he took on that work he had a year to do my job and failed to deliver.
I am now in a situation where I have exceeded the time limit of my alternation agreement with the condo, face the prospect of huge penalties, and am still not able to live in my apartment. Peter seems unconcerned and continues to either make excuses or promises he fails to keep.
Most recently, knowing the building was running out of patience, I asked him to either commit to a firm deadline for the final 20% of the work, or let me take my windows back and get someone else to restore them. That was June 23. Peter's response was:
"We will work steadily and finish within the 6 weeks. "
That was 8 weeks ago. I have written and called constantly in the intervening period, reminding him he needs to get me drawings to start work etc. He has continued to tell me he would get it done, but has actually done next to nothing. Last week he finally delivered a shop drawing for 1/2 of the work and promised me that part would be installed next week (week 9). I have called half a dozen times to try to set up a visit to his warehouse to inspect the work, but he is not answering the phone. I still don't have even a sketch of the remaining section, despite Peter telling me for the past two months that his guy is working on it.
I will update this review based on what actually happens.
Update 8/24/2014:
Peter again failed to meet the commitment he made. The window was not installed last week as promised. In fact it was not even restored. He is now promising to complete production this week (week 10) and install week 11.
The remaining drawings were not done either. Peter promised to get these complete by the end of this week (week 10) and to produce the remaining windows in week 11.
I will continue to update this review until the work is done.
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