Old Navy

It's getting a well needed makeover. I recently went in, and I have to admit they have made some nice progress. The lighting is better and more abundant, and the various sections were more full and vibrant than usual.

The store is always extremely disorganized and haphazardly arranged, staff are minimally helpful and when they can't explain rationale behind things they say annoying phrases such as "I understand" (accompanied by pseudo sad face) and "it's not that I don't want to help you, I just can't" (this was when I had stupidly ordered online from old navy and tried to return the extremely poor quality merchandise at the store). Speaking of online, no one at the store or at 1(800) OLD NAVY (which the store manager referred me to) could tell me what their actual return policy is for online items, and of course it was not written on the invoice slip that came with the merchandise. The store manager (who had been obnoxiously yelling across the store to find out when people had taken breaks etc) said they don't accept returns at the store because "we want to limit the number of online items in the store" which basically admits that she too realizes their online items are crap. Anyways regardless I think Old navy used to be a great place to get tees or workout clothes etc but lately I've been progressively more disillusioned with the poor quality of their customer service and the actual shopping experience. If you have to go to Old Navy, I would recommend the one in Westbury or Broadway mall - much cleaner, more knowledgeable staff and more organized.