We had a very poor with Norm. He is unresponsive to phone calls and voice mails. And takes hours to respond to his pager. We were clear that we had two babies and need our dishwasher repaired fast. He said he's going to order parts that same day. We tried calling to confirm for three days, and he said he's final recommendation is to replace the entire unit. Well, thanks Norm, for wasting our time.
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