New York LaGuardia Airport Marriott

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I held a comic con there last year and the administration was horrible, MA is the home office and quotes you one price and then Rohit the local manager adds fess and costs that MA office specifically says won't be charged. I gave them another shot because MA GUARANTEED there would be none of that this time. Ooops. They charge 23% for service and waitstaff when I had no servers, food or staff. They charge $900 to set up tables, and they collect a hotel and occupancy fee of over $200 when there are no rooms rented. I checked the regs for NY on that tax and under the regs they can't keep it. However, rather than not collect it, they collect it and give you a tax rebate form you have to file with the state. So essentially, anyone not aware of that, gets screwed! And they keep that money gleefully. In due notice, the entire staff on the day in question, and after 5:30 the night before, are fabulous. But for $5800 for 2 small rooms, tables and chairs and ballroom space and no service...I'll pass!!!!

Beautiful room, clean, comfortable. Reasonably priced, considering location. Very attentive, friendly staff.

Lizette, Yolanda, Kathy, Diane, Suresh, Mike, Shuttle bus driver Jose, exceeded all expectations. When I stay at a hotel, I not only expect a clean and quiet room. I also expect some sort of good customer service. That is not what I received here. At this location we were treated like true guests, family, royalty even. I will definitely go back to this location and rave to all that will listen how amazing it was and how awesome everyone was there. Please keep up the good work. I've stayed at my fair share of Marriott and Starwood hotels and this by far was the BEST hands down. !!!

Really just an overall bad experience with the hotel. The front desk manager, who worked on 8/18/2015 at 10PM ET was horrible. Some of the worst service I've received at a Marriott. Not expecting to be catered to, but just had to post that the gentlemen and experience was so poor I won't ever stay there.