I had a reservation to pick up a cargo van on a Saturday at 8:00 AM. Its worth noting that I called the number given on the U-Haul site multiple times leading up to the rental and no answer. That should have been a clear indication of what was to come. When I arrived to the site the morning of the rental the only way to know that it was a U-Haul location was by the 1 cargo van located outside and a 2nd truck. The “Mutual Auto Park” name was nowhere to be found and there was no indication of this being a U-Haul location. Thankfully there was a guy working in a parking lot who I happened to know if he knew where the U-Haul store was. He asked me to hold while he entered some building. Minutes later he came back out with a cell phone and handed it to me to chat with someone on the phone. The guy proceeded to tell me the only cargo van available “smelled” had not been cleaned and he would not have anything available until later in the day. He asked if we wanted to inspect the van to see if we wanted it or not. Given my limited options we agreed and upon opening the doors to the van the fumes reeked of what appeared to be indication that dogs had been stored in the van. I got back on the phone with the guy indicating this was unacceptable and we had a reservation and he needed to come up with a solution. HE said “I’ll call you back. Mind you all of this is happening in the parking lot while he’s on a cell phone talking to me. Given that I had little confidence I quickly searched for a U-Haul location near by and luckily found a place not far away (The Storage Fox Self Storage). They had a van and said if we got over there quickly they could accommodate us. I told the guy in the parking lot if his “boss” called back tell him we found another option. In the end Storage Fox was EXTREMELY accommodating and what a U-Haul place should be.
I STRONGLY suggest that U-Haul pull any franchise relationship they have with Mutual Auto Park. Storage Fox is minutes away form this location and well worth it so be warned !!!
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