Montblanc

Excellent attention to details. Great place to buy a pen if you have the money

Staff could be a bit more helpful (compared to other montblanc locations)

Attended the store with my wife to buy a Mont Blanc Pen. We were met by a female sales assistant who was extremely condescending and unhelpful. We needed guidance and assistance to make our purchase, we received neither. We left the store without making a purchase.

I have sent a pen to their shop for repair, for which I received a service ticket. The cap of the pen needed to be replaced--their classic meisterstuck fountain pen--which should not be a big deal. I was informed that it will take 2-4 weeks to repair, which is not ideal, but I accepted that since the item needed to be shipped to Texas. It has been over a month and a half from the time I dropped off the item, and I have not received it yet. When I call to follow up on the pen, the staff informs me that, because of a new system, they cannot locate the item (they cannot locate the old repair ticket); their technician will contact the Texas office. They have not provided me with a quote, do not know where the item is, and, to top it all off, I have to reach out to them numerous times to no avail. I even left a message for the store manager, Christian Segal (spelling?), which you would think would be concerned with customer service. He has yet to returns my call! Unacceptable customer service all around!