They are frequently late on their alterations -- you can go in and the smiling lady will tell you "oh sorry can you come back tomorrow". And when they get an order wrong -- which they did -- they make excuses. They got the order wrong on my dress hem and all I got from her --the smiling lady -- was a "sorry."
They once got some grease on a pair of pants of mine and she insisted that I "brought them in that way" and I stopped going there for a good 3 years. I finally gave them another try two years ago, only to be disappointed again. While this area cleaners was slightly less expensive than others, I guess in the end you get what you pay for.
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