Mile Square Physical Therapy

A fantastic overall experience. A great atmosphere filled with humor and hard work. Caroline and Jerry went above and beyond. The first out of 4 physical therapy places I've been to where you don't have to wait either before or during the appointment. Would definitely recommend!

1 review
5.0 star rating 8/4/2016
I very rarely write reviews, especially non restaurant ones, but I feel compelled and obligated to do just that. I see that the majority of people have given MSPT a 5 star rating and I cannot stress enough how correct they are in their assessments. Quick background on why I was there and what I had done: I had shoulder surgery on Jan 20th with a torn labrum and had no idea what to expect really. The surgery went fine but the doctor said recovery time would be 6-12 months to get back to full strength. I started at MSPT 2 days after surgery and started with Shelly. She was honest and helpful and answered any questions and concerns I had regarding my surgery as well as my questions regarding physical therapy, again, I had NO idea what to expect. I was at ease after 1 session. I had Shelly for a good 2.5 months before she went out on leave. At this point I admittedly was a bit nervous since I had only used 1 person the whole time and was still in range of motion recovery mode. Given the times I liked to come my options were Tim and Caroline and I said that I would be fine with either or both since I wanted to ensure I could come at the time that I wanted. I ended up the last 4 months splitting time between both of them and I would have a hard time telling you which one was better because they were both superb and phenomenal. First off they are both super competent physical therapists, as well as Shelly, which given what you are coming for is clearly the top priority. Second, and this is the part that probably differentiates most therapists, is that the bedside manner of everyone there, from reception to the assistants to the therapists is genuine and caring. I cannot stress enough how great my time was there (and I cannot believe I am saying that about having to go to PT!) They knew exactly when to change my exercises, and did so regularly to help me progress, and always were able to find my greatest pain points to help alleviate my problems. In addition to the therapists that I listed above, I had a few "sub" sessions when I could not make my times with Jessica and Shane and even though my interaction with them from a medical standpoint was limited, the few sessions I had with them were also very beneficial and completely professional. I also cannot finish this review without commending the assistants. Jerry, Xavier, Kat in particular. There were others but those were the 3 that I dealt with the most. All 3 were watching me during my exercises and would give me tips and pointers if I were doing something incorrectly or if I looked like I was struggling. In addition, they are all very personable and an absolute joy to work with. The other support staff who deserve a ton of credit are the front desk, Liz and Nicole who bend over backwards to accommodate even the busiest of schedules and of course last but certainly not least, Camillo, the driver. If you live in the area they will pick you up between 7 and 4. In the first 6 weeks I was unable to walk without my shoulder hurtIng and Camillo was at my apartment on time always.

Today was my last session and again I cannot believe that I am saying that I am somewhat sad to see it go as it was a positive experience. My shoulder is healed in the minimum time that my doctor thought it would be given my age and injury and I honestly have to say that I owe 99% of it to this staff and their ability to help me along in my rehabilitation. I would never hesitate to go back for anything and will ensure that anyone I am close to or know will use them in the future because trust is the most important thing you can have with people who handle your health, or your food! lol, and I put 100% trust in all of these guys.

The experience with Mile Square was phenomenal. Having never required PT before, I started calling PT places in the area immediately after shoulder surgery trying to find the right place. Luckily, this was my first - and last - call. The co-owner, Shelley, took a considerable amount of her time to speak with me and walk me through the process weeks before I would even begin my sessions.

After over 60+ sessions, I couldn't recommend the team at Mile Square more. I was particularly impressed with the cohesiveness of the team there as well as the important role each member played in my recovery.

From the moment you walk in, Nicole and Liz have everything organized and ready to go from charts to insurance. (Liz thankfully assisted in obtaining more visits from my insurance company which should probably get a review on it's own.) Scheduling was an ease and they were always flexible if something came up.

In addition to a detailed at home exercise plan, the aides at Mile Square kept me on task with each of the exercises I would be doing during the session. Everyone is on a first name basis and whether it was Jerry, Xavier, Kat, etc, someone was helping and knew exactly what you were supposed to be doing.

Each of the therapists I worked with over 6 months were always on the same page with my treatment and progress. Caroline and Jessica were incredible and made the rehab process surprisingly enjoyable and something I would look forward to. They both managed to identify additional issues I was having and adjust the therapy accordingly. Their knowledge and experience was more than evident and appreciated.

The overall experience was far more personable and successful than I could have ever imagined. I absolutely would recommend Mile Square for anyone in need of physical therapy.

Tim and Caroline were both very effective and capable therapists. I credit my speedy recovery from hip replacement to their care and attention. The rest of the staff at Mile Square are all professional and friendly. Would certainly recommend Mile Square PT Hoboken to anyone seeking a good physical therapist.

Great experience. Highly recommended. I had pain in my right knee and it was an overuse injury from running. Jerry was great about helping me with my exercises and Shane is an amazing PT! I'm healed now and a little bummed I'm not going back next week!