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Reviews to Milan Optique
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Reviewed August 2, 2016 09:54
- Excellent #160943
Highly recommend this store has a friendly staff very helpful bought a great pair of glasses from here for a great price and returned recently to make a fix on my frames and it was free of charge
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My husband and I have both enjoyed their wonderful services in fitting for contact lenses. Great place, I give it an unqualified thumbs up!
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great staff and service. i really enjoyed my time there! and good prices too.
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The customer service provided during your purchase is wonderful. However there are a few problems with the quality of the eye exam and honesty about whether or not Milan Optique is an in-network provider. Prior to scheduling an exam with them I asked if Milan Optique if they were an in-network provider for my insurance and they assured me that they were. I reserved my appointment through ZocDoc and the doctor was listed as an in-network provider. A lot of places have in-network doctors but when you purchase the frames and lenses they are out-of network. When I got there the doctor was not the one that I booked an appointment with but I went forward with the exam anyway.
During the exam I felt like the doctor was being dismissive about my eyestrain but I chalked that up to him not being an ophthalmologist. (Which I could see at a later date if needed) The customer service made up for it in the discussion about my contact lenses. A few days later I decided I should get glasses instead. No problem until we went through the breakdown for the anti-reflective coating and high index lenses. Long story short they should not tell people that they are in-network providers for insurance when they are not.
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