Michaels

CUSTOMER SERVICE IS HORRIBLE!! Waited around 15mins at one of their customer assistances areas (where you press the botton for assistance) only to leave that area to track an employee down which seem to feel like an endless game of hide and go seek. When I finally came across an employee I was instantly told to "wait a second". Frustrated I began to play another game of hide and go seek to find another employe to help answer my question, when making my way back to my cart the female employee asked me to explain my question to her, once I did she explain how she had no clue on how to help me asking me "idk what you want me to do?" Confused and upset I told her I no loner need her assistance and began to search the web to write an review about my experience. I hope everyone else costumer service is 1000x's better than mine. WORD OF ADVISE look up the everything possible on you're craft before coming here so that you won't have to depend on the assistance of an Employee.

I don't understand how people with such a nasty attitude and rudeness work at this store. It's pretty sad because is a new location, but I rather drive to Pelham Manor instead of dealing with these bothered employees. The store is just another Michaels with the same items and store design.

The store itself isn't the problem it has all the same thing as any other Michael's and its pretty clean but the overall the staff is so rude i love Michael's and would go there very often at other locations but this Michael's is my least favorite