Mercedes-Benz of New Rochelle

We couldn't be more impressed with the entire team! From the reception to the service department, everyone was fantastic! Our sales associate Marcel was knowledgeable about each car and assisted us in choosing the particular car that suited us best. He continues to answer our questions as we become acquainted with our vehicle. All of our future auto purchases will be at New Rochelle Mercedes.

great service ..outstanding customer sales department ..this is my3 car from dis dealer and am happy with thin ..Renne Bianco my sales person..she is best worker there..thank you New Rochelle Mercedes!!!!

This was the third Mercedes Benz dealer I went to. I have an awesome experience. Martin was super professional and friendly. He even picked me up at my house and drove me to Mercedes Benz to pick up my Jupiter Red GLA!!! They gave me a price that was way better than other Mercedes Dealers were giving me. Had an awesome experience!!

This place is a mess, I tried to purchase a car here but was given the run around. The salesman help me pick out the car I wanted but then the manager kept on changing everything on me. All I wanted to do was leave when I met this person but all he kept on doing is trying to use word tracks on me. I sell real estate and would never try to play these games with a potential customer . Whatever happend to simple negotiation?

I was quite pleased and impressed with Mercedes Benz of New Rochelle from the start. When I first walked in, everyone from the front desk to the sales person who I spoke with was knowledgeable and professional. Unfortunately, things took a turn for the worse when I was introduced to manager (not sure what his exact title is) Jason. He was beyond condescending and persistently implied that I was unable to afford the E class I was looking at purchasing through New Rochelle. I do not know who this person is to speak about my personal financial business when I have been with Mercedes since my first car. Is it proper procedure to insult and degrade potential clientele? I am in the financial business and you never quite know who you are sitting across from....Jason was sorely mistaken when he spoke down to me as if i was beneath him. These dealerships are a dime a dozen and because of how I was treated by this person Jason, I willingly drive out of my town to purchase my E class at a different dealership, one that gladly accepted my business. I was under the impression that this was a reputable dealership who employed reputable and knowledgeable people, I guess was wrong. If I could give a zero star rating I would, but they only allow one star as the minimum. I will never recommend this dealership because of my experience!