Meineke Car Care Center

I was unsettled to discover that my car's brakes, which had recently become locked up and were fixed at another local mechanic, were originally fixed at this Meineke just one month ago. I went to another mechanic because my car could not be driven and had to stop at the nearest location. I had the repairs done and noticed that the part that needed to be replaced was the exact same part that was replaced one month earlier at this Meineke location. Upon completion of the repair, I went to Meineke immediately to solicit a solution to the part which was apparently faulty. However, I was not given a refund due to the fact that this specific part (rear brake caliper) needed to be returned to the manufacturer in order to refunded properly. I did not have the part as the other mechanic also needed to submit this part to the manufacturer. Thus I arrived at the predicament where I was offered no solution other than to purchase the part back from the other mechanic and return it back to Meineke for a partial refund. Obviously, the labor was not refunded which is unfortunate but somewhat understandable, but the manner in which I was treated during this situation was very disappointing. I was confronted by the entire crew of workers at this location and shouted at in an effort to tell me that there was no other solution than the one in which I was to return the parts that were repaired. Upon obtaining these parts and returning the next day, I provided everything that they asked yet was treated terribly by once again bringing the entire crew in front of me and berating me for make a foolish choice in going to another mechanic when my car broke down (even though I would have had to pay to tow the car). I have been a very loyal customer to this particular store having moved into a different area and still making the trip back for the last 9 years that I've lived in the Northern NJ area. To say that I'm disappointed would be a severe understatement.

Does not participate in veterans day discounts for veterans

Best place for any car service...
If I think I need something and ask them to check...they usually say that I don't need to do that...

Unlike a lot of places that tell you that you need to do something when you don't...

I would give them 10 stars if I could!