Medical Health Center

Been coming here for years and cannot recall having issues in the past. However, I came in at 9 in the morning today as a walk-in. Despite there being less than 5 cars in the parking lot (if that many), and about 3 people in the waiting room, I was told the only time they had was 1:15 in the afternoon. I made said appointment and ever arrived 20 minutes early. I am writing this review as I sit here waiting (it is now 1:54 in the afternoon). I tried to politely ask 2 receptionists roughly how long the doctor was behind and was told that they were both working on something and didn't bother any sort of information. I am not happy with this and will most likely go through the trouble of finding a new place.

I called to get an appt for my wrist to get checked out for a sprain or break and asked if they had an X-ray in house. They made me appt and said they did. After waiting for an hour and a half with my two toddlers, the dr told me I needed an X-ray but the tech wasn't in today? I wouldn't have gone there or waited so long if I knew the tech wasn't in. That was the whole reason I went there. So I wouldn't have to wait somewhere else with my kids. The receptionist knew I was there for that too and said nothing! Never going back there again!

Normally love it here. Tonight not so much. We got here before 6 and just got taken in at almost 8. There were only a few other people here. Receptionist have an attitude and added some huffs when we tried to schedule an appt for a different night. She then came through loved at us and shut the tv off. Wth... so rude. So we sat for another hour bored. We all know ya don't dare touch the tv...lol...I'll still come here because my primary is here, but so sad to have such rudeness. She said it was a long day. Yeah for me too. I get up at 5 a.m.and teach all day. I get it, but I'm not rude.

They're now called Monmouth Medical Center, but you'll get the same awful service as before. To be fair, Dr. Gross is a very good doctor but he can't keep a schedule and no one in the office can be bothered to let you know, even if you ask, that he's running late. The front desk staff has always gone out of their way to ignore everyone coming into the office and they're unfriendly--to put it mildly--if you ask about where to sign in, or about your appointment time, or anything else. They blame the doctor for running late, and the office manager blames the assistants for not letting you know that Dr. Gross is running behind schedule... I don't know who is at fault, but after four years of long waits and condescending front desk staff, it's not worth the aggravation anymore. You'll get very good medical care if you actually get to see Dr. Gross, but good luck with the long waits and the distant, nasty front desk staff.