Mavis Discount Tire

Took about 3 hours to put on new tires with just two other people in waiting room and three cars in the garage including mine. They also could care less about customer service. Rude as heck. Don't waste your time and money here.

EXTREMELY DISHONEST BUSINESS PRACTICE AND BAD CUSTOMER SERVICE!!!

The manager forced me into buying something my car didn’t need. The work was also not done right.

I brought my car into this Mavis shop to change my front brake pads on 10/13/15. The manager checked my car and insisted all four brake pads and all four brake rotors are terribly bad and not safe. My rear brake pads and brake rotors were changed brand new a year ago at another Mavis Discount Tire shop (ironically) located at 275 Franklin Ave, Franklin Square, NY 11010 and only had a couple of thousand miles on them (Mavis has all the records in their system). It is normally agreed by auto repair industry that brake pads shall last 30k-50k miles and rotors shall last three times longer than the brake pads. There is no way that the rotors and brakes can be “completely worn out” after several thousand miles. The front rotors looked good as well.

I doubted the rotors and rear brakes were bad as he said. But he insisted and forced me into buying them. He didn’t even give me any option to choose from. I was not wise enough at the shop and said ok. I had another mechanic look at my car and he said it is completely not possible that the brakes and rotors were worn out after thousands of miles. I called to ask my parts back for an inspection on the same day but they were closed. I called again next morning (10/14/15)， but they said they already threw everything out.

In addition, this shop over charged me for the rotors compared to the last Mavis shop at 275 Franklin Ave, Franklin Square, NY 11010.

My final bill was $347.57. What I needed was only the front brake pads that were worth $59.99. It is almost certain that the other parts he forced to sell to me were completely unnecessary.

Moreover, my rear brakes had no problem at all before. However, after they changed new rotors, I can often hear slight metallic grating noise from my rear brake. I brought the car back but the manager insisted there was no problem.

CALLED IN ADVANCE FOR OIL CHANGE AND TIRE ROTATION WAS HELPED IMMEDIATELY ANTONIO ONE OF THE SERVICE MANAGERS COULD NOT HAVE BEEN MORE HELPFUL GREAT CUSTOMER SERVICE I WILL BE BACK

Worst mavis. DO NOT GO HERE! I made an appointment in advance. Called ahead of time and spoke with the owner. He said there's only one car ahead of me and he'll take me right away. When I got there he refused to admit that he spoke with me and said that there is a 4 hour wait time. Never going here again. Please avoid this place. No wonder they have so many bad reviews. I wish I would have checked the reviews ahead of time.

I took my care to Mavis to get a wheel alignment. I took my car to different mechanic for the same service a year ago, but felt no difference in the performance of my car. I took the same car to Mavis a few days ago and a mechanic named Matthew, who worked on my car, gave me a print out to show me what was done and what my wheel alignment looked like before and after the wheel alignment. After driving my car for a couple of days, I notice a huge improvement in my car's steering. Making turns feel much more natural and smooth with much less pulling. I am very happy with the service and will be bringing my car back for other services as well.