Mavis Discount Tire

The service I received at this location is absolutely terrible. I went to this Mavis location only because I saw good ratings on google reviews. Prior to coming in for a wheel alignment, I called two other Mavis locations and was quoted a price of $79.99 with a $20 discount totaling $59.99. When I came to this location, I figured the price would be the same so I handed my keys over to Michael for an alignment. Unfortunately I didn't think to ask how much the alignment would cost and he failed to inform me of pricing before accepting the job.

After completing the job, Michael rang me up and charged me $79.99 - at which point I asked him why two other locations that I called told me $59.99. His response was that the other two locations probably do a "two wheel alignment" and not a four wheel alignment for $59.99. He told me the best he could do is give me $10 off for a subtotal of $76.03 and then said he had to leave within 10 minutes so he walked away handing the bill to someone else and said $69.99 is the final price.

I honestly wish I could rate this negative stars for the poor customer service and comments such as "they probably do a two wheel alignment at the other locations."
My advise, take your car somewhere else!

Amazing customer service!!! I have had minor problems with service that was done here but they took care of it immediately. The staff is very friendly and the prices are great. I live 45 minutes away in Queens and no matter what the problem is, I always come here. Good Job Guys!!!

This is worse place I have been in my life, I saw this place has very good rating on google that is why I am here to give it try, it make me think those good rating post maybe fake, before I go there I call and ask for wheel alignment price, I give all the details information of my car on the phone and the guy on the phone( frank) told me it will be $79.99 , but once I got there the guy at the counter ( mike) told me the alignment for my vehicle should be $129.99 but he say he will wives $50.00 , and he say it would be 45 minutes, I was there 2:30pm, and I wait it for 2 hours the vehicle finally really, I took my car for only two block I have to go back again, the problem never been fix, and I waited again for an hour late another come and told me alignment is been done but my the vehicle bear to right this problem is because inside my right wheel the caliber need to be fix by the dealer they can't do it, so I went up to mike and he tell me to wait again to find out what is going on, after 15 minutes he tell me go inside to show me what is going on, br... br... He say is easy fix the guy who do the alignment will get it done he say the other guy just assistant manager he don't know nothing, (wow), and while I was waiting I see the alignment guy drives in and out few time , finally I get out the most horrible place at 6:30pm, 4 hour for wheel alignment and can't get the job done. If I could I give -5 stars.

this place is great. I've been to a nice number of shops on Jericho, but I'm sticking with this place from now on. Michael is always friendly, courteous and honest.. also great prices.

They could not be nicer, or more professional, from the beginning of my process to the end.
Mike, the manager, is a great guy, always with a smile, and ready to help. I highly reccomend this location.