Matrix Automotive Inc

The sale person was great and tried hard to work issues out fairly, however after bringing my car there a few times. The mechanic broke my thermostat, by putting the wrong radiator fluid and after replacing my brake my hose burst the next day. Not to mention putting my rear parking sensor on with crazy glue after it was supposely repaired a 2nd time. Honestly their body work is great, but everything else went down hill.

Very sneaky tactics. My car was overheating so I took it to their place. They ended up keeping the car over night. The replaced the radiator the next morning and charged me $220. Great. Now I start driving the car and in 2 minutes the car was overheating again. Took it back and they guaranteed that they will diagnose and check everything thoroughly to see why the car was leaking antifreeze. Got the car back and in 5 minutes the car started overheating again. WOW. I called them back and he said it could be the engine or the thermostat and it would cost another 170 to check and fix it. Shouldn't they have checked the termostat when they replaced the radiator? I pulled over and some nice guy was able to help me out and he simply took out the thermostat for temporary relief and the car was running fine again. Took 5 minutes to fix and only cost me $20. Dont trust some of these fake reviews.

This is a Five Star, one stop automotive shop. I had a very long scratch and dent repaired on my green toyota sienna minivan, along with new rear brake pads installed and an oil change done. Not only did I get a great price, they fixed other minor issues that the vehicle had, for free.
I will only bring my vehicle here from now on.

Capability and Trustworthiness are the most important factors of finding a good mechanic. I have genuine love in cars and often have mixed emotions when bringing cars for repair. The facility at Matrix's shop in Jamaica NY tells me that they are organized and capable. Shortly after standing at the site, Abe, a mechanic, welcomed me and quickly engaged in a detailed talk about my vehicle. I know my car well and had done enough research before the visit but still lacked experience on tracing exhaust system. He was friendly and knowledgeable and could diagnose where exactly the leaks were right on the spot. Then the owner came to confirm the diagnosis. Through the conversation I built enough trust on them. They gave me a reasonable verbal quote. I visited the shop again before the car was ready. I could check on their workmanship more easily while the car was up in the air. Everything looked great and I was happy on their work. At the end, there was some confusion on the final bill (causing my 5-star rating to 4-star), but at the end they were willing to absorb the difference and honor the original quote. I am a happy customer. With this minor exhaust leak fixed, I can immediately feel the car running more smoothly. Of course, only time will prove if the work was truly a quality work. I believe they are an exhaust specialist with friendly service, quality work and honesty.

I wish my car broke down every day so I could come here more often!!!
Everyone is soooo nice.