Massage Envy - Jersey City Downtown

Worst massage experience ever

If you really want to waste money then definitely visit massage envy. Me and my wife had very bad experience for whole body massage in massage envy its first and last time we visited this center.

If you have the pleasure of getting Tamara, you're in great hands. She alone gets 5 stars. However, this place gets 1 star for lack of convenience (i.e. location/parking), and the young lady at the front desk. It's ashame I didn't get her name, but she's the chick with black curly hair sipping on her drink and rolling her eyes at you. Upon arrival, she was dismissive, ignored me and showed no interest to assist me. The young man behind the desk had to save that awkward silent moment, and set things up for me when he saw she wasn't even acknowledging my presence. Massage Envy should consider replacing that ogre of a person with someone who actually likes people and has decent communications skills.

A friend, knowing I was extremely stressed from my recent move to Jersey City, gifted me with a membership at Massage Envy. When registering at the Jersey City location on Washington Street, I was immediately impressed with their caring staff and superb customer service. After my first massage, and witnessing the professionalism exhibited on every level, I wanted to be a part of the team. I applied for an associate position, was hired, and couldn't be happier transforming from client to employee. Our wonderful therapists and estheticians are sincerely there to help everyone on their path to wellness.

Erica- the manager is rude and incompetent. I called at noon to cancel a 5 o'clock appointment because I'm not feeling well and forgot I had it because nobody called to confirm with me. She said they did call yesterday and left a message (which is untrue) and that I would be charged 50%. I said I asked her when she leaves and she told me 3pm so I said great, I'll speak to a different manager when I get there at five. When I drug my nauseous self there at 5pm, I discovered they canceled my appointment and charged me 50%. In addition they booked my therapist for a 90 minute massage- and no one was available for another hour !
The other manager, Janet, was able to refund my money at least...She was much more understanding, calm, and pleasant.

Two stars because even though the massages can be decent if you get the right massage therapist (Lee and a couple others are others are good but the majority are awful- avoid Vincent unless you want to come out with a rug burn and oily dreadlocks) you shouldn't have a manager that's so irresponsible.