Massage Envy

I was very unsatisfied with my massage. I made my appointment because I was in a lot of pain suffering from a pinched nerve in my shoulder blade. The pain ran all the way up to my neck. Because of my insurance I was out of sessions with a chiropractor so I resulted to going for a deep tissue massage. With that being said, my massage therapist, did not focus on the area that needed to be worked. I asked her to massage harder because to me it felt like a regular massage. I'm not going to go on and rant, but I left there in more pain (not from the massage) than when I walked in with. And I paid $65 for something that didn't even help me. NEVER AGAIN!!!!

There are days when the people at the front desk forget that they have a brain. But after you get through this nonsense, the therapists are good! Which is the real reason to go back.

I have been going to Massage Envy for 2 years now, and have found it to always be a wonderful experience. I have had massages by a few different people there, but one of my favorites is Mia, she's especially good if you like a firm massage. I have had neck and back pains, and she always makes me feel so much better. Facials here are also excellent. It is not a plush, fancy place, (it is kept very clean) but bottom line is you do end up getting a really good massage at a reasonable price.

Massage and therapists are great, professional and courteous. The location is horrible; there isn't a serenity room, the parking is awful, it's nearly impossible to get a person on the phone (generally I leave a message and get a call back), and the waiting area is the main "lobby" that has full sun and chatty receptionists all day long! Although I continue to go back because of convenience and my obsession with my amazing massage therapist! :)

The massage therapists are very nice, and for the price, I think the massages do the trick. The desk people on the other hand are pretty rude and never answer a question directly - you have to ask it a hundred different ways to get a straight answer. And their policies are very rigid. You have to pay 50% of the service if you try to change your appointment for another day and without a 5 hour notice. I wanted to give a session to a friend and there's a $10 fee. I am cancelling my membership today. Elements Massage in Montclair is much better with fewer restrictions and no contracts. I have a feeling the staff at these "factories" are underpaid. I don't do business with businesses that underpay their staff and take advantage of customers.