Make My Cake

Went in today to order a cake for my organizations anniversary party. At first, No one asked if they could help me and my friend, until she spoke up. Then, the one gentlemen did assist us by telling us the pricing and answering all of our inquiries. We then paid $4 for a buttercream cupcake.... That cupcake was straight diabetic. The "buttercream" was sooooo beyond sweet. & then the cake was crumbly and dry in texture. It tasted like stale pound cake with pillsbury icing. I was taken aback because I had heard nothing but amazing things about this bakery, but from my own experience -- $130+ for half a sheet cake, dry ass diabetic cupcake, lackluster service minus the one gentlemen-- I guess you can't believe everything you hear!

I love the cake but my experience just now was horrible. I went & my cake was ready but the associate that had to box my cake up took forever because he was so busy talking to his co-worker about their schedule. I had to remind him i was waiting by speaking up because i was really pressed for time & then i had to wait an additional 5 minutes for him to get someone to ring me up for 1 candle. Customer service should come first.

I purchased a Red Velvet Cake yesterday at the 116th Street location. It was very good. When ordering you may experience a delay in picking up your order. Call before you get there. They were apologetic in the 2hr. delay. I hope the next birthday will be a better experience.

Nothing. I ordered the cake 3 days before. When I got there I had to wait an hour to get my cake. Terrible customer service. I will never give them my business again.

I wish I can give no starts. They simply don't value customer service. I place an original cake order, really simple to be specific. I call the store and ask if I was able to change the design of my cake. To be quiet honest I didn't want to get their cake but I have already paid for half of the cake, so I had to deal with it because they don't make refunds- understandable. I'm not an entrepreneur but I know business and they have lost the sense of this bakery is there because of the customers- we're making revenue because of the customers. I told the manager Emarol (not a very welcome person) that she needs to be the examples to her employees and care more about customer service. I order a red velvet round 12" cake cover in soft pink butter frosting, they charge me $125 for it add $10 for the soft pink in it. I was happy with my original order but I wanted to add another tier to the cake. I actually wanted to have a 10" and a 8" red velvet soft pink butter frosted but for that she was charging me $350. She said in a very rude and disrespectful tone is actually $10 the slice when is tier but she will give me a good price of $9 a slice. My point to her was that I didn't care how expensive it would be of customer service was excellent. That didn't go throw her head. I felt as a customer I wasn't value. My money is not good. To leave behind that when I first spoke with her she told me to have a sit and send the picture of the cake I wanted to an email and that they will give me a price. Emarol left to the back of the store and started talking crap about me and how I wanted to change the cake. Not only did she offend and disrespected me but her crew follow. That person shouldn't be a leader at your bakery- little by little she will bring you down. I'm really sad that I had to experience such behavior and the fact that I have no choice but to deal with it. I just hope that when I go and pick the cake up is a better experience and there is nothing wrong. I hope they end up being professional with my cake and I will held them responsible for anything going wrong with it. I have notice that the manager only responds to those who write good reviews or have slight problem with the sponge of the cake. I hope to get a respond because I want to know that at least the owner is responsible, professional and value all customer. I would not recommend anyone to come to this bakery at all.