Macy's

Extrmely poor customer service! I wanted information about a DERMABLEND product and none of the employees in the makeup department knew where anything was. I also asked about a promotion being advertised online which said free gift with purchase of a contour plaette. The employee in the makeup department told me she didn't know what I was taking about, so I showed her the add, she then said "well we didn't get anything so I can't help you"! By that point I was beyond annoyed! So I ended up canceling my purchase and went to Macys in Herald Square the following day! Where the service is actually decent! Ultimately I had a horrible shopping experience in this Macys! I love Macys but if I had to shop in this location I would rather look for what ever I needed else where!

love it but they try to play you use gift card to get the 20% or more dont need a credit card but everythingvelse good

I went there 2 days go to pick up a suit which I have paid for and paid to have some alterations done. I was handed another different suit by mistake. When I asked them where is my suit they said it was given to some other customer by mistake. They said that the labels where misplaced and my suit was probably picked by somebody else. Despite of the fact there two many differences: 2 piece instead of 3 piece suit. Size is much bigger. Only similarity is that the color of both was black. This is a very bad example. They offered to order the suit and do the alterations again. I refused and got refunded. I couldn't trust them to send the right thing.

This review is for the Demetrios bridal salon, and in particular, one of their bridal consultants, Janice. Janice was extremely welcoming, polite, friendly, and knowledgeable. I brought my mother and one of my bridesmaids to my appointment, and she allowed them to browse the dresses with me as well as take photos. This was my first bridal salon appointment, so I had no idea what I wanted or looked good in. She was patient and allowed me to pull dress after dress. At no time during the 1.5 hours we were there did I feel rushed. With Janice's help we were finally able to pinpoint it down to 2 silhouettes that I both loved. I actually bought another dress somewhere else that I loved even more, but I would highly recommend asking for Janice if you are making an appointment.

I just called the women's coat department to look up a ticket number to see if they carried a specific jacket as I work in Manhattan and don't want to waste time going there if they don't carry it and the woman was beyond rude and told me to call a different macys for a better description of the jacket when I had the full description and ticket number she was beyond useless and I hung up the phone after sitting on hold for 10 minutes. Customer service was extremely poor.