Louis Vuitton Paramus Garden State Plaza

The manager at the store....Rayssa Torres

She is the Latina manager who was the most service oriented person I have encountered in a long time. Her ability to handle buyers who are upset is an amazing skill. LV should feel proud to have someone with these skills working for them!!!

Very dissatisfied with my visit to this store. I came to this store to purchase a new piece of luggage and I stood by the luggage for approximately 15 minutes while the sales staff gossiped at the entrance to the store and one younger boy stood behind the cash register texting away on his phone. I left visually annoyed and was told to have a nice day, that felt like a sarcastic slap to the face. I will sooner go to the Saks location in New York than give my business to this store or the even worse employees at the 57th street store. Appalling customer service compared to the boutiques on the west coast.

I do like the brand and the products , however I think the staff does not handle their customers with utmost important as they should. I was assisted by Chris and wanted to exchange a shoe that was gifted to me . The shoe wasn't available in their store so he checked if it was available in another location, that didn't work either. His solution was go online and see if you can order it there. I m in the store already why go online? Can't you do that? Seriously . After asking he goes sure I can do that. Show wasn't available online either. Now I wanted a refund, they kept arguing about return was expired because the item was purchased on 30th . However they didn't want to accept the fact the item was shipped and shipping date wasn't counted in return period. Now their recommendation was , go to short hills mall because it was ordered there and they might help you, or call the person who sold it to you.
Same kind of attitude came from Esther the manager and at the end I took a store credit and walked out

I m not only frustrated with the poor customer service , i just don't get how these two think each store is an entity by it self one doesn't want the worry of the other.
Very dissatisfied will never visit or shop on Paramus location. I urge you not to waste your time with these people

Lovely service, they had exactly what i wanted. Well definitely go back :-)