Louis P Sterling DDS

Follow up to my previous comments. I received 2 great looking (and feeling) caps for my 2 front teeth. All of my visits went as Dr Sterling promised. I only paid what my insurance didn't cover and I was HAPPY to pay the difference. This is NOT an insurance network dental office. I've done that and was never happy with the treatment I received. Here, I was treated really nicely and got great work. I'll be back.

Was looking for a dentist. Puzzled by so many great reviews and 1 bad one. I also spoke with Fran. She told me that my insurance would be accepted as payment towards my total fee. I'd be responsible for whatever the insurance company didn't cover. Thought that was pretty clear. Didn't expect not to pay anything! When I saw Dr. Sterling, he explained what I needed and why. I saw the little dog in the office. Very cute. The doctor asked me if I wanted him on my lap during treatment. I tried it, and found it very relaxing (and distracting) compared to my other dental visits. Dr. Sterling was very professional. Gave me the BEST cleaning I've ever had! Fran told me that she would predetermine my treatment with my insurance company so that I'd know exactly what my cost would be. I had a great experience. Everyone was straight forward and honest. I've definitely found my new dentist.
Glad that I listened to the better reviews not the sour one.

Be aware of this office! Make sure you ask if they are IN NET-WORK with your provider instead of asking do they "accept" your insurance because they will tell you they accept your insurance, and then charge ridiculous fees. I even asked the senile receptionist (I believe her name was Fran) before I went in and sat down in their exam chair , if I would have any out of pocket costs, and she said to me " I will not know until I submit the claim." That for me should've been the red flag. Anyway lesson learned, will not be returning. Out of $300 for a routine exam and cleaning, over a technicality of words. Not pleased with this office. Highly Disappointed!

*About the dental work*
Doctor Sterling and his wife (the orthodontist) were friendly, but I'd be too if my office wasn't straight forward with clients. Dr. Sterling immediately began trying to get me in the office for this visit and that visit, he got me to come back once, but that was before I received the bill. Anyway the cleaning and x-rays were decent, and the dog they let sit on your lap during these procedures is nice (that's if you like dogs, its actually a little unprofessional now that I think about it). So if you're in network go for it, if you don't mind paying out of pocket go for it, but if you don't want to be taken advantage of steer clear!

I had to call around for quotes on out of pocket braces just now. I LITERALLY spoke to about 20 or so offices prior to calling Dr. Sterling's office. Not only did he PERSONALLY get on the phone to speak with me, but he had to be THE nicest person I've spoken with in general in a LONG time. We had a 10 minute conversation about options and even discussed animal rescue, since it came up and we are both die hard animal lovers. As far as I'm concerned, Dr. Sterling is the only Dentist on Staten Island that I'll ever see!!!

Dr. Sterling office is like none other. Not only are his skills note worthy, but you will not find another experience like him. His joy is infectious and provides for a relaxing dental encounter. His staff is more than friendly, kind and efficient. Two thumbs up!!! If I had more thumbs... He would have them too!!

Maria Jones